The aim of this thesis is to describe the development of total quality management (TQM) models using a grounded theory research methodology where a key part of the methodology is a longitudinal study. The models seek to capture the development of quality within organizations over time and thus to contribute a dynamic perspective. Much of existing literature on longitudinal TQM development in organizations is anecdotal and descriptive, without any obvious theoretical base. This thesis seeks to help fill the void by examining organizational practice with the view to develop underpinning theoretical models through grounded theory research. The thesis describes five models, which can be combined to describe the effective development of TQM within an organization. The models include TQM environment, TQM life cycle, the key points of TQM application, the strategic application of TQM, and the strategic application of the business excellence model (BEM). The case study is used to illustrate the application of the models in a dynamic situation.
|Date of Award||1 Jan 2000|
|Supervisor||Rodney Mc Adam (Supervisor)|