逆物流製造服務化下維修策略評估之系統動態模擬
: 以主機板產業為例

Translated title of the thesis: Enhance Servitization in a System Dynamics Model for Performance Evaluation of Maintenance Strategy of Reverse Logistics: Taking Motherboard Industry as Example

Student thesis: Master's Thesis

Abstract

Issues of servitization have been a major concern of companies in recent years. As it involves direct customer contact, product maintenance has become an important business strategy feature. Hence, it is necessary to combine servitization concepts with product maintenance services in value chain activities to meet consumer maintenance service demands and enhance company business performance. This objective has rarely been addressed in previous studies. The motherboard industry currently faces multiple shipping charges of reverse logistics, lengthy after-sale product repair times and poor customer satisfaction. This paper examines the motherboard industry as a case study.
Date of AwardJul 2014
Original languageChinese
Awarding Institution
  • National Taipei University of Technology
SupervisorMing-Kuen Chen (Supervisor)

Keywords

  • Servitization
  • Maintenance Strategy
  • Reverse Logistics
  • System Dynamics
  • Return Merchandise Authorization
  • Defect on Arrival

Cite this

Links

'