This article reports the results of an analysis of recorded community pharmacist-client interactions. The results showed that 98 per cent of all pharmacist questions asked were closed, over two thirds of which were of the Yes/No variety. Twenty four per cent were leading in nature and almost all of these were subtle leads. Pharmacists asked, on average, four questions per consultation as compared with a mean of 2.5 for clients. Only 2 per cent of all pharmacist questions addressed the psychosocial dimensions of practice, the vast majority being concerned with purely clinical matters. The findings are discussed within the context of a communication audit approach to community pharmacy practice, directed to effecting improvements in the quality of interviewing performance in pharmacist-client consultations.
|Journal||International Journal of Pharmacy Practice|
|Publication status||Published - 1993|
Morrow, N., Hargie, O., Donnelly, H., & Woodman, C. (1993). Why do you ask? A study of questioning behaviour in community pharmacist-client consultations. International Journal of Pharmacy Practice, 2(2), 90-94. https://doi.org/10.1111/j.2042-7174.1993.tb00732.x