Views and Perceptions of Key Stakeholders on the Role of the Palliative Care Key Worker International Journal of Palliative Nursing

Background: The Palliative Care Key Worker co-ordinates care for patients requiring palliative care in community settings. Despite recognition in policy, the role lacks standardised guidance, leading to inconsistencies in implementation and understanding among healthcare professionals alongside inconsistency in role titles.
Aim: To explore key stakeholders’ experiences and perceptions of the Palliative Care Key Worker role and identify strategies to improve its implementation and utilisation.
Methods: A qualitative exploratory design using a stakeholder consultation workshop. The workshop involved 97 participants, including healthcare professionals, academics, policymakers and professional organisation representatives. Qualitative data were collected and analysed using thematic content analysis. Demographic data were analysed descriptively to describe the sample.
Findings: Key findings revealed the need for role clarity, standardisation, tailored education and training programs. Challenges included time constraints, resource shortages and poor communication pathways. Suggestions included standardised job descriptions, advanced communication training, improved collaboration and public awareness campaigns.
Conclusion: Addressing gaps in role clarity, education, communication and support is essential to optimise the role.