UX-Handle: A Cloud-based System to Streamline Usability Testing Analytics

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

User researchers have a poor user experience when analysing data collected from usability tests. Post-usability test analytics is a non-standard process where there is a lack of best practice guidelines and data management workflows. Moreover, usability analytics is normally a tedious and time consuming task. This paper presents a semi-automatic web-based system to improve the user experience of analysing user videos and other data from usability tests. The system presented is called UX-Handle (www.uxhandle.com) and was developed using a web technology stack. UX-Handle allows researchers to input UX-related data including demographic data, systematic usability scale scores, single ease question scores and to efficiently annotate user videos with ‘use’ errors, task completion times and user emotions amongst others. As a result, standard usability metrics are automatically presented using charts and graphs.
LanguageEnglish
Title of host publicationScienceOpen Research
Place of PublicationOnline
Number of pages2
DOIs
Publication statusPublished - 31 Jul 2017
Event31st British Human Computer Interaction Conference - University of Sunderland’s St. Peter’s Campus
Duration: 3 May 2017 → …

Publication series

NameScienceOpen Research
PublisherScienceOpen
ISSN (Electronic)2199-1006

Conference

Conference31st British Human Computer Interaction Conference
Period3/05/17 → …

Fingerprint

Information management
Testing

Keywords

  • usability testing
  • user analytics
  • user interfaces
  • human-computer interaction

Cite this

@inproceedings{90b4caf5d8854e8ba268a3f89f75f0f5,
title = "UX-Handle: A Cloud-based System to Streamline Usability Testing Analytics",
abstract = "User researchers have a poor user experience when analysing data collected from usability tests. Post-usability test analytics is a non-standard process where there is a lack of best practice guidelines and data management workflows. Moreover, usability analytics is normally a tedious and time consuming task. This paper presents a semi-automatic web-based system to improve the user experience of analysing user videos and other data from usability tests. The system presented is called UX-Handle (www.uxhandle.com) and was developed using a web technology stack. UX-Handle allows researchers to input UX-related data including demographic data, systematic usability scale scores, single ease question scores and to efficiently annotate user videos with ‘use’ errors, task completion times and user emotions amongst others. As a result, standard usability metrics are automatically presented using charts and graphs.",
keywords = "usability testing, user analytics, user interfaces, human-computer interaction",
author = "Raymond Bond and Maurice Mulvenna and Jonathan Wallace and Dewar Finlay and Kyle Boyd and Megan Patterson",
note = "Compliant in UIR; evidence uploaded to 'other files'",
year = "2017",
month = "7",
day = "31",
doi = "10.14236/ewic/HCI2017.2",
language = "English",
series = "ScienceOpen Research",
publisher = "ScienceOpen",
booktitle = "ScienceOpen Research",

}

Bond, R, Mulvenna, M, Wallace, J, Finlay, D, Boyd, K & Patterson, M 2017, UX-Handle: A Cloud-based System to Streamline Usability Testing Analytics. in ScienceOpen Research. ScienceOpen Research, Online, 31st British Human Computer Interaction Conference, 3/05/17. https://doi.org/10.14236/ewic/HCI2017.2

UX-Handle: A Cloud-based System to Streamline Usability Testing Analytics. / Bond, Raymond; Mulvenna, Maurice; Wallace, Jonathan; Finlay, Dewar; Boyd, Kyle; Patterson, Megan.

ScienceOpen Research. Online, 2017. (ScienceOpen Research).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AB - User researchers have a poor user experience when analysing data collected from usability tests. Post-usability test analytics is a non-standard process where there is a lack of best practice guidelines and data management workflows. Moreover, usability analytics is normally a tedious and time consuming task. This paper presents a semi-automatic web-based system to improve the user experience of analysing user videos and other data from usability tests. The system presented is called UX-Handle (www.uxhandle.com) and was developed using a web technology stack. UX-Handle allows researchers to input UX-related data including demographic data, systematic usability scale scores, single ease question scores and to efficiently annotate user videos with ‘use’ errors, task completion times and user emotions amongst others. As a result, standard usability metrics are automatically presented using charts and graphs.

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