Using videotape in communication skills training: a critical evaluation of the process of self-viewing

The widespread availability of closed circuit television (CCTV) facilities has resulted in an increased use of the video-recorder as a method of providing feedback to trainees during programmes of communication skills training (CST). However, trainees in CST need to be aware that video feedback has both positive and negative effects upon individuals undergoing the process of self-viewing. This paper examines a range of issues associated with the use of the video-recorder during CST, and highlights the advantages and disadvantages of this feedback mechanism. It also provides some important recommendations for trainers, in order to overcome any negative effects which may accrue from video feedback.