Using human-centred design to develop empathy and supports for litigants in person

Grainne McKeever; Lucy Royal-Dawson; John McCord; Priyamvada Yarnell; Mark Potkewitz

Using human-centred design to develop empathy and supports for litigants in person

Grainne McKeever, Lucy Royal-Dawson, John McCord, Priyamvada Yarnell, Mark Potkewitz

Research output: Book/Report › Other report

Abstract

The central barrier that LIPs face in being able to participate in hearings is attitudinal (the expectation that LIPs can fit into the system).

A process known as user- or human-centred design (HCD) can, through empathy, counter negative attitudes held against and by LIPs by involving multiple stakeholders in developing supports for people going to court.

In testing this process the research also created a public information website on Family Court Information in Northern Ireland and an online navigation tool to help identify the appropriate route litigants would need to take for their particular circumstances.

Original language	English
Number of pages	110
Publication status	Published (in print/issue) - 13 Dec 2023
Event	Supporting legal participation for litigants in person - Hilton Hotel, Belfast Duration: 13 Dec 2023 → 13 Dec 2023

Keywords

Litigants in person; access to justice; fair trial
human centred design

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

https://www.ulster.ac.uk/__data/assets/pdf_file/0006/1586139/UU_HCD_full.pdf

1 Organising a conference, workshop, ...

Supporting legal participation for litigants in person
McKeever, G. (Participant), Royal-Dawson, L. (Organiser & Speaker) & McCord, J. (Organiser & Speaker)
13 Dec 2023
Activity: Participating in or organising an event › Organising a conference, workshop, ...

1 Other report
1 Chapter

Litigants in Person in Civil and Family Courts in Northern Ireland: Overview of research & policy developments
McKeever, G., Royal-Dawson, L. & McCord, J., 13 Dec 2023, (Published online) 8 p.
Research output: Book/Report › Other report

Open Access
Using human centred design to break down barriers to legal participation
McKeever, G. & Royal-Dawson, L., 7 Jun 2022, Design and Visualisation in Legal Education. Perry-Kessaris , A. & Allbon, E. (eds.). Routledge
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Cite this

@book{6c84a70da8e64dea93f4e2560a1b2cd8,

title = "Using human-centred design to develop empathy and supports for litigants in person",

abstract = "The central barrier that LIPs face in being able to participate in hearings is attitudinal (the expectation that LIPs can fit into the system).A process known as user- or human-centred design (HCD) can, through empathy, counter negative attitudes held against and by LIPs by involving multiple stakeholders in developing supports for people going to court.In testing this process the research also created a public information website on Family Court Information in Northern Ireland and an online navigation tool to help identify the appropriate route litigants would need to take for their particular circumstances.",

keywords = "Litigants in person; access to justice; fair trial, human centred design",

author = "Grainne McKeever and Lucy Royal-Dawson and John McCord and Priyamvada Yarnell and Mark Potkewitz",

year = "2023",

month = dec,

day = "13",

language = "English",

note = "Supporting legal participation for litigants in person ; Conference date: 13-12-2023 Through 13-12-2023",

}

TY - BOOK

T1 - Using human-centred design to develop empathy and supports for litigants in person

AU - McKeever, Grainne

AU - Royal-Dawson, Lucy

AU - McCord, John

AU - Yarnell, Priyamvada

AU - Potkewitz, Mark

PY - 2023/12/13

Y1 - 2023/12/13

N2 - The central barrier that LIPs face in being able to participate in hearings is attitudinal (the expectation that LIPs can fit into the system).A process known as user- or human-centred design (HCD) can, through empathy, counter negative attitudes held against and by LIPs by involving multiple stakeholders in developing supports for people going to court.In testing this process the research also created a public information website on Family Court Information in Northern Ireland and an online navigation tool to help identify the appropriate route litigants would need to take for their particular circumstances.

AB - The central barrier that LIPs face in being able to participate in hearings is attitudinal (the expectation that LIPs can fit into the system).A process known as user- or human-centred design (HCD) can, through empathy, counter negative attitudes held against and by LIPs by involving multiple stakeholders in developing supports for people going to court.In testing this process the research also created a public information website on Family Court Information in Northern Ireland and an online navigation tool to help identify the appropriate route litigants would need to take for their particular circumstances.

KW - Litigants in person; access to justice; fair trial

KW - human centred design

M3 - Other report

BT - Using human-centred design to develop empathy and supports for litigants in person

T2 - Supporting legal participation for litigants in person

Y2 - 13 December 2023 through 13 December 2023

ER -

Using human-centred design to develop empathy and supports for litigants in person

Abstract

Keywords

UN SDGs

Access to Document

Fingerprint

Activities

Supporting legal participation for litigants in person

Research output

Litigants in Person in Civil and Family Courts in Northern Ireland: Overview of research & policy developments

Using human centred design to break down barriers to legal participation

Cite this