User interfaces in healthcare: Is poor ‘usability’ an epidemic?

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In recent decades, we have seen medical diagnostics and treatment move into a man-machine endeavour. This is due to the fact that medicine now heavily relies on digital technology and most of these ‘machines’ have a user interface that requires interaction from healthcare professionals. These user interfaces range from bedside physiological monitors and cardiac defibrillators to laboratory information systems that document patient information and indeed specimens in the pathology laboratory. Given patient safety and the prevalence of medical errors have become a recent concern; the FDA and other organisations have developed policies and protocols for optimising the usability of medical devices. The usability of a medical device is crucial since a poor user interface can actually encourage 'use' errors, which can lead to a fatality or increased morbidity. This presentation will include human-machine interaction principles that can be used to engineer usability into a medical device. It will also include methodologies for measuring and quantifying the usability of a user interface. This will include the use of usability instruments, metrics, benchmarking techniques and quantitative analysis of ‘usability’ experiments. We will also explore how we can use psychophysiological metrics to measure the user experience, which can include the use of eye gaze metrics, GSR and even the heart rate of the user.
LanguageEnglish
Title of host publicationUnknown Host Publication
Number of pages1
Publication statusPublished - 8 May 2016
EventPathology Horizons - Galway
Duration: 8 May 2016 → …

Conference

ConferencePathology Horizons
Period8/05/16 → …

Fingerprint

User interfaces
Defibrillators
Pathology
Benchmarking
Medicine
Information systems
Network protocols
Engineers
Chemical analysis
Experiments

Keywords

  • Medical informatics
  • usability
  • user experience
  • human-machine systems
  • human-computer interaction
  • HCI

Cite this

@inproceedings{fa96ea852a824bd38ea03f6d2031d142,
title = "User interfaces in healthcare: Is poor ‘usability’ an epidemic?",
abstract = "In recent decades, we have seen medical diagnostics and treatment move into a man-machine endeavour. This is due to the fact that medicine now heavily relies on digital technology and most of these ‘machines’ have a user interface that requires interaction from healthcare professionals. These user interfaces range from bedside physiological monitors and cardiac defibrillators to laboratory information systems that document patient information and indeed specimens in the pathology laboratory. Given patient safety and the prevalence of medical errors have become a recent concern; the FDA and other organisations have developed policies and protocols for optimising the usability of medical devices. The usability of a medical device is crucial since a poor user interface can actually encourage 'use' errors, which can lead to a fatality or increased morbidity. This presentation will include human-machine interaction principles that can be used to engineer usability into a medical device. It will also include methodologies for measuring and quantifying the usability of a user interface. This will include the use of usability instruments, metrics, benchmarking techniques and quantitative analysis of ‘usability’ experiments. We will also explore how we can use psychophysiological metrics to measure the user experience, which can include the use of eye gaze metrics, GSR and even the heart rate of the user.",
keywords = "Medical informatics, usability, user experience, human-machine systems, human-computer interaction, HCI",
author = "Bond, {Raymond R}",
year = "2016",
month = "5",
day = "8",
language = "English",
booktitle = "Unknown Host Publication",

}

Bond, RR 2016, User interfaces in healthcare: Is poor ‘usability’ an epidemic? in Unknown Host Publication. Pathology Horizons, 8/05/16.

User interfaces in healthcare: Is poor ‘usability’ an epidemic? / Bond, Raymond R.

Unknown Host Publication. 2016.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - User interfaces in healthcare: Is poor ‘usability’ an epidemic?

AU - Bond, Raymond R

PY - 2016/5/8

Y1 - 2016/5/8

N2 - In recent decades, we have seen medical diagnostics and treatment move into a man-machine endeavour. This is due to the fact that medicine now heavily relies on digital technology and most of these ‘machines’ have a user interface that requires interaction from healthcare professionals. These user interfaces range from bedside physiological monitors and cardiac defibrillators to laboratory information systems that document patient information and indeed specimens in the pathology laboratory. Given patient safety and the prevalence of medical errors have become a recent concern; the FDA and other organisations have developed policies and protocols for optimising the usability of medical devices. The usability of a medical device is crucial since a poor user interface can actually encourage 'use' errors, which can lead to a fatality or increased morbidity. This presentation will include human-machine interaction principles that can be used to engineer usability into a medical device. It will also include methodologies for measuring and quantifying the usability of a user interface. This will include the use of usability instruments, metrics, benchmarking techniques and quantitative analysis of ‘usability’ experiments. We will also explore how we can use psychophysiological metrics to measure the user experience, which can include the use of eye gaze metrics, GSR and even the heart rate of the user.

AB - In recent decades, we have seen medical diagnostics and treatment move into a man-machine endeavour. This is due to the fact that medicine now heavily relies on digital technology and most of these ‘machines’ have a user interface that requires interaction from healthcare professionals. These user interfaces range from bedside physiological monitors and cardiac defibrillators to laboratory information systems that document patient information and indeed specimens in the pathology laboratory. Given patient safety and the prevalence of medical errors have become a recent concern; the FDA and other organisations have developed policies and protocols for optimising the usability of medical devices. The usability of a medical device is crucial since a poor user interface can actually encourage 'use' errors, which can lead to a fatality or increased morbidity. This presentation will include human-machine interaction principles that can be used to engineer usability into a medical device. It will also include methodologies for measuring and quantifying the usability of a user interface. This will include the use of usability instruments, metrics, benchmarking techniques and quantitative analysis of ‘usability’ experiments. We will also explore how we can use psychophysiological metrics to measure the user experience, which can include the use of eye gaze metrics, GSR and even the heart rate of the user.

KW - Medical informatics

KW - usability

KW - user experience

KW - human-machine systems

KW - human-computer interaction

KW - HCI

M3 - Conference contribution

BT - Unknown Host Publication

ER -