Abstract
| Language | English |
|---|---|
| Pages | 453-469 |
| Number of pages | 17 |
| Journal | Journal of Sport Management |
| Volume | 30 |
| Issue number | 4 |
| Early online date | 30 Mar 2016 |
| DOIs | |
| Publication status | Published - Jul 2016 |
Keywords
- role ambiguity
- satisfaction
- sport event volunteers
Cite this
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Understanding the Sport Event Volunteer Experience: An Investigation of Role Ambiguity and Its Correlates. / Rogalsky, Kristen; Doherty, Alison; Paradis, Kyle F.
Vol. 30, No. 4, 07.2016, p. 453-469.Research output: Contribution to journal › Article
TY - JOUR
T1 - Understanding the Sport Event Volunteer Experience: An Investigation of Role Ambiguity and Its Correlates
AU - Rogalsky, Kristen
AU - Doherty, Alison
AU - Paradis, Kyle F.
PY - 2016/7
Y1 - 2016/7
N2 - The present study tested a theoretical model of the correlates of role ambiguity of major sport event volunteers. The sample consisted of 328 volunteers involved with the 2012 Ontario Summer Games. Participants completed an online questionnaire post-Games that included measures of role ambiguity, role difficulty, training, supervision, effort, performance, role satisfaction, overall satisfaction with the Games, and future volunteer intentions. The findings provide support for a multidimensional model of role ambiguity, consisting of performance outcome ambiguity and means-ends/scope ambiguity in this context. A final model indicated that perceived effective supervision was inversely associated with both dimensions of ambiguity, and they differentially predicted role effort, performance, and role satisfaction. Role performance and role satisfaction predicted overall satisfaction with the Games experience, which was significantly associated with future intentions to volunteer. Implications for sport event volunteer management and suggestions for future research are discussed.
AB - The present study tested a theoretical model of the correlates of role ambiguity of major sport event volunteers. The sample consisted of 328 volunteers involved with the 2012 Ontario Summer Games. Participants completed an online questionnaire post-Games that included measures of role ambiguity, role difficulty, training, supervision, effort, performance, role satisfaction, overall satisfaction with the Games, and future volunteer intentions. The findings provide support for a multidimensional model of role ambiguity, consisting of performance outcome ambiguity and means-ends/scope ambiguity in this context. A final model indicated that perceived effective supervision was inversely associated with both dimensions of ambiguity, and they differentially predicted role effort, performance, and role satisfaction. Role performance and role satisfaction predicted overall satisfaction with the Games experience, which was significantly associated with future intentions to volunteer. Implications for sport event volunteer management and suggestions for future research are discussed.
KW - role ambiguity
KW - satisfaction
KW - sport event volunteers
U2 - 10.1123/jsm.2015-0214
DO - 10.1123/jsm.2015-0214
M3 - Article
VL - 30
SP - 453
EP - 469
IS - 4
ER -