@inproceedings{f9df604268c24f84b7270808c915f0bb,
title = "Towards Chatbots to Support Bibliotherapy Preparation and Delivery",
abstract = "Chatbots have become an increasingly popular choice for organisations in delivering services to users. Chatbots are beginning to become popular in mental health applications and are being seen as an accessible strategy in delivering mental health support alongside clinical/therapy treatment. The aim of this exploratory study was to investigate initial perceptions of the use and acceptance/adoption of text based chatbots by bibliotherapy facilitators and to also investigate perceptions of bibliotherapy facilitators using a bibliotherapy support chatbot through usability testing. Interviews were conducted to explore the relationship of bibliotherapy facilitators with chatbots, facilitators were then asked to complete a usability study using an early prototype chatbot. Post interviews were also conducted after usability study to discuss further improvements and requirements. Analysis of the interview transcripts reveal that bibliotherapy facilitators were keen on using chatbots to guide them in preparing for their bibliotherapy session for preparation and delivery. Facilitators stated that the reliability of the chatbot was a concern in relation to chatbot content and it is important to ensure that meaningful and quick conversational exchanges are designed. Analysis of the interview transcripts also stressed the importance of encoding a personality into the chatbot along with appropriate content to effectively guide facilitators. Facilitators stressed that appropriate onboarding and affordance measures should be integrated into the system to ensure that users are able to correctly interact chatbot and to understand the purpose of the chatbot as well as using personalisation for meaningful conversational exchanges.",
keywords = "Bibliotherapy, Chatbots, Conversation, Mental health",
author = "Patrick McAllister and James Kerr and Michael McTear and Maurice Mulvenna and Raymond Bond and Karen Kirby and Joseph Morning and Danni Glover",
note = "Publisher Copyright: {\textcopyright} 2020, Springer Nature Switzerland AG.; 3rd International Workshop on Chatbot Research and Design, CONVERSATIONS 2019 ; Conference date: 19-11-2019 Through 20-11-2019",
year = "2020",
month = jan,
day = "19",
doi = "10.1007/978-3-030-39540-7_9",
language = "English",
isbn = "978-3-030-39539-1",
volume = "11970",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer Nature",
pages = "127--142",
editor = "Asbj{\o}rn F{\o}lstad and Theo Araujo and Symeon Papadopoulos and {Lai-Chong Law}, Effie and Ole-Christoffer Granmo and Ewa Luger and Brandtzaeg, {Petter Bae}",
booktitle = "Chatbot Research and Design - 3rd International Workshop, CONVERSATIONS 2019, Revised Selected Papers",
address = "Switzerland",
edition = "LNCS",
}