The aim of this paper is to investigate the role of quality management and how its implementation can be improved within the clinical trials area of the pharmaceutical industry, as part of the healthcare sector. The research study involves a case study of a clinical trials organisation (TSC). A total of 11 mini-cases of TSC's main suppliers, staff-survey analysis, semi-structured interviews and organisational and archive material were used in the data-gathering. The results show how the application of total quality management (TQM) principles addresses some of the key challenges facing the organisation.
|Number of pages||18|
|Journal||International Journal of Health Care Quality Assurance|
|Publication status||Published - 2002|
- Health care
- Pharmaceutical industry
- Total quality management