TY - JOUR
T1 - The role of operations management in public sector policy and practice alignment
T2 - A local government analysis
AU - Hazlett, Shirley Ann
AU - McAdam, Rodney
AU - Walker, Tim
N1 - Copyright:
Copyright 2013 Elsevier B.V., All rights reserved.
PY - 2013/11/1
Y1 - 2013/11/1
N2 - In responding to the demand for change and improvement, local government has applied a plethora of operations management-based methods, tools and techniques. This article explores how these methods, specifically in the form of performance management models, are used to improve alignment between central government policy and local government practice, an area which has thus far been neglected in the literature. Using multiple case studies from Environmental Waste Management Services, this research reports that models derived in the private sector are often directly implanted into the public sector. This has challenged the efficacy of all performance management models. However, those organisations which used models most effectively did so by embedding (contextualisation) and extending (reconceptualisation) them beyond their original scope. Moreover, success with these models created a cumulative effect whereby other operations management approaches were probed, adapted and used.
AB - In responding to the demand for change and improvement, local government has applied a plethora of operations management-based methods, tools and techniques. This article explores how these methods, specifically in the form of performance management models, are used to improve alignment between central government policy and local government practice, an area which has thus far been neglected in the literature. Using multiple case studies from Environmental Waste Management Services, this research reports that models derived in the private sector are often directly implanted into the public sector. This has challenged the efficacy of all performance management models. However, those organisations which used models most effectively did so by embedding (contextualisation) and extending (reconceptualisation) them beyond their original scope. Moreover, success with these models created a cumulative effect whereby other operations management approaches were probed, adapted and used.
KW - alignment
KW - local government
KW - operations management
KW - performance management models
KW - service level
UR - http://www.scopus.com/inward/record.url?scp=84884548696&partnerID=8YFLogxK
U2 - 10.1080/09537287.2012.666915
DO - 10.1080/09537287.2012.666915
M3 - Article
AN - SCOPUS:84884548696
VL - 24
SP - 988
EP - 1001
JO - Production Planning and Control
JF - Production Planning and Control
SN - 0953-7287
IS - 10-11
ER -