TY - GEN
T1 - The rise of the conversational interface
T2 - 2nd International Workshop on Future and Emerging Trends in Language Technology, FETLT 2016
AU - McTear, Michael F.
PY - 2017/1/1
Y1 - 2017/1/1
N2 - The conversational interface has become a hot topic in the past year or so, providing the primary means of interaction with chatbots, messaging apps, and virtual personal assistants. Major tech companies have been making huge investments in the supporting technologies of artificial intelligence, such as deep learning and natural language processing, with the aim of creating systems that will enable users of smartphones and other devices to obtain information and access services in a natural, conversational way. Yet the vision of the conversational interface is not new, and indeed there is a history of research in dialogue systems, voice user interfaces, embodied conversational agents, and chatbots that goes back more than fifty years. This chapter explores what has changed to make the conversational interface particularly relevant today, examines some key issues from earlier work that could inform the next generation of conversational systems, and highlights some challenges for future work.
AB - The conversational interface has become a hot topic in the past year or so, providing the primary means of interaction with chatbots, messaging apps, and virtual personal assistants. Major tech companies have been making huge investments in the supporting technologies of artificial intelligence, such as deep learning and natural language processing, with the aim of creating systems that will enable users of smartphones and other devices to obtain information and access services in a natural, conversational way. Yet the vision of the conversational interface is not new, and indeed there is a history of research in dialogue systems, voice user interfaces, embodied conversational agents, and chatbots that goes back more than fifty years. This chapter explores what has changed to make the conversational interface particularly relevant today, examines some key issues from earlier work that could inform the next generation of conversational systems, and highlights some challenges for future work.
KW - Chatbot
KW - Conversational interface
KW - Design guidelines
KW - Embodied conversational agent
KW - Spoken dialogue system
KW - Voice user interface
UR - http://www.scopus.com/inward/record.url?scp=85033677692&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-69365-1_3
DO - 10.1007/978-3-319-69365-1_3
M3 - Conference contribution
AN - SCOPUS:85033677692
SN - 9783319693644
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 38
EP - 49
BT - Future and Emerging Trends in Language Technology
A2 - Quesada, Jose F.
A2 - Martin Mateos, Francisco J.
A2 - Lopez-Soto, Teresa
PB - Springer Verlag
Y2 - 30 November 2016 through 2 December 2016
ER -