The relationship between positive patient experience in acute hospitals and person-centred care

Paul F Slater, Brendan McCormack, Randal Parlour, Anne Gallen, Paula Kavanagh

Research output: Contribution to journalArticle

Abstract

Internationally, person-centred care has become a central tenet of many health and social care related policies and strategies. However, few studies exist that explicitly examine the linkage between patients’ perceptions of a person-centred care climate and patients’ experiences of care. This has been hampered by a dearth of instruments with acceptable psychometric properties. The aim of this study is to examine the relationship between patients’ perceptions of person-centredness and their experiences of care. A cross sectional survey design was used to purposively sample (n = 345, 57.5%) patients from across 10 acute hospitals settings in Ireland. The data was collected Feb 2013-May 2013. Standardised instruments were used to measure patients’ perceptions of person-centredness and their experiences of care. Questionnaire packs were distributed to a sample of patients based on predetermined inclusion criteria. Completed questionnaires were returned in a sealed envelope. The instruments were psychometrically tested prior to full analysis of the results. Ethical approval was granted by Research Ethics Committees in all participating hospitals. The psychometric properties of both instruments were determined as satisfactory. There was a moderate positive and significant relationship between patients’ perceptions of a person-centred climate and patient experiences. Patients who perceived care as being more person-centred also reported a more positive patient experience. The emergence of new instruments designed to measure patients’ perceptions of person-centredness and patient experiences have been shown to have acceptable psychometric properties. This study demonstrates clear linkage between patients’ experiences of care and the key indicators of person-centred care.
LanguageEnglish
Pages27-36
JournalInternational Journal of Research in Nursing
Volume5
Issue number1
DOIs
Publication statusPublished - 2014

Fingerprint

Psychometrics
Climate
Patient Care
Research Ethics Committees
Ireland
Cross-Sectional Studies
Delivery of Health Care
Surveys and Questionnaires

Keywords

  • Person-centredness
  • Patient experience
  • Nursing
  • Person-centered Climate Questionnaire
  • Patients

Cite this

Slater, Paul F ; McCormack, Brendan ; Parlour, Randal ; Gallen, Anne ; Kavanagh, Paula. / The relationship between positive patient experience in acute hospitals and person-centred care. In: International Journal of Research in Nursing. 2014 ; Vol. 5, No. 1. pp. 27-36.
@article{e07f4145eb724b93a57c43871318e7a7,
title = "The relationship between positive patient experience in acute hospitals and person-centred care",
abstract = "Internationally, person-centred care has become a central tenet of many health and social care related policies and strategies. However, few studies exist that explicitly examine the linkage between patients’ perceptions of a person-centred care climate and patients’ experiences of care. This has been hampered by a dearth of instruments with acceptable psychometric properties. The aim of this study is to examine the relationship between patients’ perceptions of person-centredness and their experiences of care. A cross sectional survey design was used to purposively sample (n = 345, 57.5{\%}) patients from across 10 acute hospitals settings in Ireland. The data was collected Feb 2013-May 2013. Standardised instruments were used to measure patients’ perceptions of person-centredness and their experiences of care. Questionnaire packs were distributed to a sample of patients based on predetermined inclusion criteria. Completed questionnaires were returned in a sealed envelope. The instruments were psychometrically tested prior to full analysis of the results. Ethical approval was granted by Research Ethics Committees in all participating hospitals. The psychometric properties of both instruments were determined as satisfactory. There was a moderate positive and significant relationship between patients’ perceptions of a person-centred climate and patient experiences. Patients who perceived care as being more person-centred also reported a more positive patient experience. The emergence of new instruments designed to measure patients’ perceptions of person-centredness and patient experiences have been shown to have acceptable psychometric properties. This study demonstrates clear linkage between patients’ experiences of care and the key indicators of person-centred care.",
keywords = "Person-centredness, Patient experience, Nursing, Person-centered Climate Questionnaire, Patients",
author = "Slater, {Paul F} and Brendan McCormack and Randal Parlour and Anne Gallen and Paula Kavanagh",
year = "2014",
doi = "10.3844/ijrnsp.2014.27.36",
language = "English",
volume = "5",
pages = "27--36",
journal = "International Journal of Research in Nursing",
issn = "1949-0208",
number = "1",

}

The relationship between positive patient experience in acute hospitals and person-centred care. / Slater, Paul F; McCormack, Brendan; Parlour, Randal; Gallen, Anne; Kavanagh, Paula.

In: International Journal of Research in Nursing, Vol. 5, No. 1, 2014, p. 27-36.

Research output: Contribution to journalArticle

TY - JOUR

T1 - The relationship between positive patient experience in acute hospitals and person-centred care

AU - Slater, Paul F

AU - McCormack, Brendan

AU - Parlour, Randal

AU - Gallen, Anne

AU - Kavanagh, Paula

PY - 2014

Y1 - 2014

N2 - Internationally, person-centred care has become a central tenet of many health and social care related policies and strategies. However, few studies exist that explicitly examine the linkage between patients’ perceptions of a person-centred care climate and patients’ experiences of care. This has been hampered by a dearth of instruments with acceptable psychometric properties. The aim of this study is to examine the relationship between patients’ perceptions of person-centredness and their experiences of care. A cross sectional survey design was used to purposively sample (n = 345, 57.5%) patients from across 10 acute hospitals settings in Ireland. The data was collected Feb 2013-May 2013. Standardised instruments were used to measure patients’ perceptions of person-centredness and their experiences of care. Questionnaire packs were distributed to a sample of patients based on predetermined inclusion criteria. Completed questionnaires were returned in a sealed envelope. The instruments were psychometrically tested prior to full analysis of the results. Ethical approval was granted by Research Ethics Committees in all participating hospitals. The psychometric properties of both instruments were determined as satisfactory. There was a moderate positive and significant relationship between patients’ perceptions of a person-centred climate and patient experiences. Patients who perceived care as being more person-centred also reported a more positive patient experience. The emergence of new instruments designed to measure patients’ perceptions of person-centredness and patient experiences have been shown to have acceptable psychometric properties. This study demonstrates clear linkage between patients’ experiences of care and the key indicators of person-centred care.

AB - Internationally, person-centred care has become a central tenet of many health and social care related policies and strategies. However, few studies exist that explicitly examine the linkage between patients’ perceptions of a person-centred care climate and patients’ experiences of care. This has been hampered by a dearth of instruments with acceptable psychometric properties. The aim of this study is to examine the relationship between patients’ perceptions of person-centredness and their experiences of care. A cross sectional survey design was used to purposively sample (n = 345, 57.5%) patients from across 10 acute hospitals settings in Ireland. The data was collected Feb 2013-May 2013. Standardised instruments were used to measure patients’ perceptions of person-centredness and their experiences of care. Questionnaire packs were distributed to a sample of patients based on predetermined inclusion criteria. Completed questionnaires were returned in a sealed envelope. The instruments were psychometrically tested prior to full analysis of the results. Ethical approval was granted by Research Ethics Committees in all participating hospitals. The psychometric properties of both instruments were determined as satisfactory. There was a moderate positive and significant relationship between patients’ perceptions of a person-centred climate and patient experiences. Patients who perceived care as being more person-centred also reported a more positive patient experience. The emergence of new instruments designed to measure patients’ perceptions of person-centredness and patient experiences have been shown to have acceptable psychometric properties. This study demonstrates clear linkage between patients’ experiences of care and the key indicators of person-centred care.

KW - Person-centredness

KW - Patient experience

KW - Nursing

KW - Person-centered Climate Questionnaire

KW - Patients

U2 - 10.3844/ijrnsp.2014.27.36

DO - 10.3844/ijrnsp.2014.27.36

M3 - Article

VL - 5

SP - 27

EP - 36

JO - International Journal of Research in Nursing

T2 - International Journal of Research in Nursing

JF - International Journal of Research in Nursing

SN - 1949-0208

IS - 1

ER -