The importance of communication for organisationaleffectiveness.

Owen Hargie

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Abstract

    This chapter discusses the key contribution of communication to organisational success. There is now a host of studies to demonstrate the centrality of communication in the business world. The chapter reviews this work, to show how organisations that develop effective communication processes have more positive work environments and are more effective in achieving their goals. It also illustrates how communication contributes to increased job satisfaction for employees and better bottom line benefits for the organisation. We know the key constituents of effective organisational communication and the real surprise is why many organisations ignore these. Successful companies have skilled managers who communicate well with people at all levels. This leads to a range of positive outcomes. Working relationships are optimised, creativity is encouraged and employees feel an increased sense of belonging and commitment to the organisation. This has both psychological effects in terms of increased employee satisfaction and tangible bottom-line benefits in the form of increased company profits. This chapter provides a template with which to analyse organisational communication, in terms of the communicators involved, the goals they pursue, the messages sent and the channels used to send them, the attention paid to upwards feedback and the context within which all of this occurs. All of these make an important contribution to organisational success.
    LanguageEnglish
    Title of host publicationPsicologia do Trabalho e das Organizações.
    EditorsFátima Lobo
    Place of PublicationBraga, Portugal
    Pages15-32
    Publication statusPublished - 28 Jun 2016

    Fingerprint

    Communication
    Organizational communication
    Employees
    Psychological
    Centrality
    Managers
    Template
    Employee satisfaction
    Creativity
    Communication processes
    Work environment
    Surprise
    Job satisfaction
    Profit

    Keywords

    • organisational communication
    • organisational effectiveness
    • communication audits
    • leadership
    • management

    Cite this

    Hargie, O. (2016). The importance of communication for organisationaleffectiveness. In F. Lobo (Ed.), Psicologia do Trabalho e das Organizações. (pp. 15-32). Braga, Portugal.
    Hargie, Owen. / The importance of communication for organisationaleffectiveness. Psicologia do Trabalho e das Organizações.. editor / Fátima Lobo. Braga, Portugal, 2016. pp. 15-32
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    Hargie, O 2016, The importance of communication for organisationaleffectiveness. in F Lobo (ed.), Psicologia do Trabalho e das Organizações.. Braga, Portugal, pp. 15-32.

    The importance of communication for organisationaleffectiveness. / Hargie, Owen.

    Psicologia do Trabalho e das Organizações.. ed. / Fátima Lobo. Braga, Portugal, 2016. p. 15-32.

    Research output: Chapter in Book/Report/Conference proceedingChapter

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    Hargie O. The importance of communication for organisationaleffectiveness. In Lobo F, editor, Psicologia do Trabalho e das Organizações.. Braga, Portugal. 2016. p. 15-32