The aim of this study is to evaluate the current approach to qualitymanagement practices in the smallfirm software industry. In particular, the impact of the revised ISO 9000:2000 quality standard is explored with regard to this sector. The research methodology involves a multiple casestudy approach, guided by an initial exploratory survey, involving small software firms from Great Britain and the Republic of Ireland. The case approach includes semistructured interviews, organisational information, and archive data. In summary, the research findings indicate that the state of qualitymanagement practices in the software industry is very weak. However, there is a perception in the industry that effective qualitymanagement systems can play a key role in improving both operational and strategic business performance. Thus, there is a significant opportunity for improvement in the software industry and for the incidence of largescale project failure to be diminished.
|Number of pages||10|
|Journal||Managing Service Quality: An International Journal|
|Publication status||Published (in print/issue) - 1 Oct 2002|
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- Computer software
- ISO 9000
- Small firms