The Impact of Internet Technologies on the Airline Industry: Current Strategies and Future Developments

Research output: Contribution to journalArticle

Abstract

This paper examines the impact of Internet technologies on value creation in the airline industry and focuses on the Internet strategies of two European low-cost and two traditional operators.Four notable value drivers in the aviation context are identified, namely efficiency, complementarities, lock-in and novelty.The Internet represents a powerful technology for commerce and communication between airlines and consumers and the paper highlights the implications for corporate strategists as customer expectations increase over time and the boundaries of the airline industry become increasingly blurred.
Original languageEnglish
Pages (from-to)31-47
JournalStrategic Change
Volume12
Issue number1
DOIs
Publication statusPublished - 13 Jan 2003

Fingerprint Dive into the research topics of 'The Impact of Internet Technologies on the Airline Industry: Current Strategies and Future Developments'. Together they form a unique fingerprint.

  • Cite this