@inbook{805003a9c3cc460e94895b055e3a0e2f,
title = "The {\textquoteleft}engage{\textquoteright} System: Using Real-Time Digital Technologies to Support Citizen-Centred Design in Government",
keywords = "e-government, digital government, e-participation, user research, user-centred design, citizen-centric",
author = "Brian Cleland and Jonathan Wallace and Michaela Black",
year = "2017",
month = mar,
day = "5",
language = "English",
isbn = "978-3-319-59442-2",
pages = "0--10",
booktitle = "User Centric E-Government: Challenges & Opportunities",
publisher = "Springer",
address = "Switzerland",
}