Abstract
The short paper provides a brief overview of the history of conversational user interfaces and the recent re-emergence of the ‘chatbot’. Chatbots and smart speakers use natural language processing and understanding (‘AI’) to converse with humans
either using speech or typographical interactions. Human-computer dialogues can be ephemeral or they can be perennial depending on the purpose of the chatbot, whether it be ordering pizza (ephemeral) or a chatbot that coaches a user with mental health and wellbeing content (perhaps more perennial). This paper provides a rapid tour of the history of chatbots from ELIZA to smart speakers, and elicits a series of near future challenges related to conversational user experience, ethics and beyond.
either using speech or typographical interactions. Human-computer dialogues can be ephemeral or they can be perennial depending on the purpose of the chatbot, whether it be ordering pizza (ephemeral) or a chatbot that coaches a user with mental health and wellbeing content (perhaps more perennial). This paper provides a rapid tour of the history of chatbots from ELIZA to smart speakers, and elicits a series of near future challenges related to conversational user experience, ethics and beyond.
Original language | English |
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Publication status | Accepted/In press - 1 Jul 2020 |
Event | History of Human Computer Interaction - Duration: 7 Jul 2020 → … https://hcibook.net/hcihistory/ |
Conference
Conference | History of Human Computer Interaction |
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Period | 7/07/20 → … |
Internet address |
Keywords
- AI
- chatbots
- HCI
- Conversational UI