The Application of Case Based Reasoning in Aircraft Technical Support

JRC Allen, David Patterson, Maurice Mulvenna, John Hughes

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.
LanguageEnglish
Title of host publicationProceedings of the First International Conference on Case-Based Reasoning Research and Development
EditorsM.M Veloso, A Aamodt
Place of PublicationHeidelberg
Pages1-1
Publication statusPublished - 23 Oct 1995

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Case based reasoning
Aircraft
Relational database systems
Life cycle
Industry

Keywords

  • Case based reasoning

Cite this

Allen, JRC., Patterson, D., Mulvenna, M., & Hughes, J. (1995). The Application of Case Based Reasoning in Aircraft Technical Support. In M. M. Veloso, & A. Aamodt (Eds.), Proceedings of the First International Conference on Case-Based Reasoning Research and Development (pp. 1-1). Heidelberg.
Allen, JRC ; Patterson, David ; Mulvenna, Maurice ; Hughes, John. / The Application of Case Based Reasoning in Aircraft Technical Support. Proceedings of the First International Conference on Case-Based Reasoning Research and Development. editor / M.M Veloso ; A Aamodt. Heidelberg, 1995. pp. 1-1
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Allen, JRC, Patterson, D, Mulvenna, M & Hughes, J 1995, The Application of Case Based Reasoning in Aircraft Technical Support. in MM Veloso & A Aamodt (eds), Proceedings of the First International Conference on Case-Based Reasoning Research and Development. Heidelberg, pp. 1-1.

The Application of Case Based Reasoning in Aircraft Technical Support. / Allen, JRC; Patterson, David; Mulvenna, Maurice; Hughes, John.

Proceedings of the First International Conference on Case-Based Reasoning Research and Development. ed. / M.M Veloso; A Aamodt. Heidelberg, 1995. p. 1-1.

Research output: Chapter in Book/Report/Conference proceedingChapter

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Allen JRC, Patterson D, Mulvenna M, Hughes J. The Application of Case Based Reasoning in Aircraft Technical Support. In Veloso MM, Aamodt A, editors, Proceedings of the First International Conference on Case-Based Reasoning Research and Development. Heidelberg. 1995. p. 1-1