Abstract
Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.
Original language | English |
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Title of host publication | Proceedings of the First International Conference on Case-Based Reasoning Research and Development |
Editors | M.M Veloso, A Aamodt |
Place of Publication | Heidelberg |
Publisher | Springer |
Pages | 1-1 |
ISBN (Print) | 978-3-540-60598-0 |
Publication status | Published (in print/issue) - 23 Oct 1995 |
Keywords
- Case based reasoning