The Application of Case Based Reasoning in Aircraft Technical Support

JRC Allen, David Patterson, Maurice Mulvenna, John Hughes

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.
Original languageEnglish
Title of host publicationProceedings of the First International Conference on Case-Based Reasoning Research and Development
EditorsM.M Veloso, A Aamodt
Place of PublicationHeidelberg
PublisherSpringer
Pages1-1
ISBN (Print)978-3-540-60598-0
Publication statusPublished - 23 Oct 1995

Keywords

  • Case based reasoning

Fingerprint Dive into the research topics of 'The Application of Case Based Reasoning in Aircraft Technical Support'. Together they form a unique fingerprint.

  • Cite this

    Allen, JRC., Patterson, D., Mulvenna, M., & Hughes, J. (1995). The Application of Case Based Reasoning in Aircraft Technical Support. In M. M. Veloso, & A. Aamodt (Eds.), Proceedings of the First International Conference on Case-Based Reasoning Research and Development (pp. 1-1). Springer. http://uir.ulster.ac.uk/36499/1/MULVENNA-The%20Application%20of%20Case%20Based%20Reasoning%20in%20Aircraft%20Technical%20Support.pdf