The Application of Case Based Reasoning in Aircraft Technical Support

JRC Allen, David Patterson, Maurice Mulvenna, John Hughes

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.
Original languageEnglish
Title of host publicationProceedings of the First International Conference on Case-Based Reasoning Research and Development
EditorsM.M Veloso, A Aamodt
Place of PublicationHeidelberg
ISBN (Print)978-3-540-60598-0
Publication statusPublished (in print/issue) - 23 Oct 1995


  • Case based reasoning


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