Stakeholder salience in public sector value co-creation

Bernadette Best, Sandra Moffett, Rodney McAdam

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organisations delivering public services. It uses three empirical stages to illustrate how value is conceptualised by different stakeholders at different stages of a service context. It then examines how stakeholder identities, and attributes of stakeholder salience and behaviour impact value co-creation across a network of stakeholders resulting in value gains and/or challenges at different levels. Finally, it offers approaches enabling greater value, through the effective management of stakeholder salience.
LanguageEnglish
Pages1707-1732
Number of pages26
JournalPublic Management Review
Volume21
Issue number11
Early online date4 Jun 2019
DOIs
Publication statusE-pub ahead of print - 4 Jun 2019

Fingerprint

Public sector
Value co-creation
Stakeholder salience
Stakeholders
Public services
Consortium

Keywords

  • Value co-creation
  • public value
  • stakeholder salience
  • collaboration

Cite this

Best, Bernadette ; Moffett, Sandra ; McAdam, Rodney. / Stakeholder salience in public sector value co-creation. 2019 ; Vol. 21, No. 11. pp. 1707-1732.
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Stakeholder salience in public sector value co-creation. / Best, Bernadette; Moffett, Sandra; McAdam, Rodney.

Vol. 21, No. 11, 02.11.2019, p. 1707-1732.

Research output: Contribution to journalArticle

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