Abstract
This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organizations delivering public services. It uses three empirical stages to illustrate how value is conceptualized by different stakeholders at different stages of a service context. It then examines how stakeholder identities, and attributes of stakeholder salience and behaviour impact value co-creation across a network of stakeholders resulting in value gains and/or challenges at different levels. Finally, it offers approaches enabling greater value, through the effective management of stakeholder salience.
Original language | English |
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Pages (from-to) | 1707-1732 |
Number of pages | 26 |
Journal | Public Management Review |
Volume | 21 |
Issue number | 11 |
Early online date | 4 Jun 2019 |
DOIs | |
Publication status | Published (in print/issue) - 2 Nov 2019 |
Bibliographical note
Publisher Copyright:© 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group.
Copyright:
Copyright 2019 Elsevier B.V., All rights reserved.
Keywords
- Value co-creation
- public value
- stakeholder salience
- collaboration
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Sandra Moffett
- Department of Global Bus. & Enterprise - Professor in Business Analytics
- Ulster University Business School - Full Professor
Person: Academic