Stakeholder salience in public sector value co-creation

Bernadette Best, Sandra Moffett, Rodney McAdam

Research output: Contribution to journalArticle

7 Citations (Scopus)

Abstract

This paper examines key determinants of stakeholder salience and how this impacts value co-creation at different stages and levels of a service context within a consortium of UK non-government inter-sectoral organisations delivering public services. It uses three empirical stages to illustrate how value is conceptualised by different stakeholders at different stages of a service context. It then examines how stakeholder identities, and attributes of stakeholder salience and behaviour impact value co-creation across a network of stakeholders resulting in value gains and/or challenges at different levels. Finally, it offers approaches enabling greater value, through the effective management of stakeholder salience.
Original languageEnglish
Pages (from-to)1707-1732
Number of pages26
JournalPublic Management Review
Volume21
Issue number11
Early online date4 Jun 2019
DOIs
Publication statusPublished - 2 Nov 2019

Keywords

  • Value co-creation
  • public value
  • stakeholder salience
  • collaboration

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