Stakeholder Management and Sport Facilities: A Case Study of the Emirates Stadium

Geoff Walters, Paul Kitchin

Research output: Book/ReportScholarly edition


This case study presents an analysis of how Arsenal Football Club, a leading football club in England, manages different stakeholders in the context of the Emirates Stadium. The objectives of this case study are threefold. First, it identifies different stakeholders of the Emirates Stadium and, using the Mendelow power/interest matrix, considers the different levels of stakeholder power and interest. The second aim of this case study is to illustrate various stakeholder management strategies that Arsenal Football Club has implemented in relation to four stakeholder groups – the London Borough of Islington; local community residents; supporters; and disabled supporters. The third objective is to present a number of best practice recommendations in relation to stakeholder management and sport facility management. While best practice in sport facility management has tended to focus on internal-facing benchmarking this case highlights the importance of successful stakeholder management to achieving success in facility operation. However it notes that the tendency to focus on the qualitative aspects of stadium management through stakeholder consultation cannot be measured by traditional quantitative benchmarks.
Original languageEnglish
PublisherBirkbeck University of London
Number of pages23
ISBN (Print)1756-8811
Publication statusPublished - 2009

Fingerprint Dive into the research topics of 'Stakeholder Management and Sport Facilities: A Case Study of the Emirates Stadium'. Together they form a unique fingerprint.

  • Research Output

    • 3 Conference contribution
    • 1 Commissioned report

    Developing an Accessibility League Table in European Football: What is an Appropriate Methodology?

    Paramio-Salcines, J. L., Walters, G. & Kitchin, P. J., Sep 2019, Book of Abstracts: 27th European Sport Management Conference, Seville. p. 699-701

    Research output: Chapter in Book/Report/Conference proceedingConference contribution


    The Engagement of Disabled People in European Football: Best Practice Cases

    Kitchin, P. J. & Bloomer, S., 14 Jun 2017, 30 p.

    Research output: Book/ReportCommissioned report

    Open Access
  • Managing social shaming to enhance professional sports clubs’ reputation toward disabled supporters

    Paramio-Salcines, J. L., Grady, J. & Kitchin, P. J., Sep 2016, Book of abstracts: 24th European Association for Sport Management Conference "Memories and identities in sport management in Europe".

    Research output: Chapter in Book/Report/Conference proceedingConference contribution


    Cite this