Skills and training in the hotel sector: The case of front office employment in Northern Ireland

Tom Baum, Frances Devine

Research output: Contribution to journalArticle

Abstract

Notwithstanding the globalisation of services and the migration of some service providers (call centres, financial processing) to regions of low cost labour coupled with high levels of education attainment, there are arguments that the skills, which employees bring to the workplace in executing common tasks, are context and culture specific. This paper is concerned with the skills set and training background of one set of service workers, those in hotel front office, located within Northern Ireland. This paper reports the findings of a survey of front office workers working in 4- and 5-star hotels in Northern Ireland. This survey identifies the skills and training profile of this group of employees and measures attitudes to key skills requirements within front office work.
LanguageEnglish
Pages269-280
JournalJournal of Tourism and Hospitality research
Volume7
Issue number3-4
Publication statusAccepted/In press - 28 Jun 2007

Fingerprint

employment office
office work
employee
worker
call center
labor costs
level of education
service provider
workplace
globalization
migration
labor
Group
cost
services
Northern Ireland
Hotel sector

Keywords

  • skills
  • career progression
  • hotels
  • front office
  • Northern Ireland
  • hospitality

Cite this

@article{4a81f6d91ce94cc7b3a2429131e47ee8,
title = "Skills and training in the hotel sector: The case of front office employment in Northern Ireland",
abstract = "Notwithstanding the globalisation of services and the migration of some service providers (call centres, financial processing) to regions of low cost labour coupled with high levels of education attainment, there are arguments that the skills, which employees bring to the workplace in executing common tasks, are context and culture specific. This paper is concerned with the skills set and training background of one set of service workers, those in hotel front office, located within Northern Ireland. This paper reports the findings of a survey of front office workers working in 4- and 5-star hotels in Northern Ireland. This survey identifies the skills and training profile of this group of employees and measures attitudes to key skills requirements within front office work.",
keywords = "skills, career progression, hotels, front office, Northern Ireland, hospitality",
author = "Tom Baum and Frances Devine",
year = "2007",
month = "6",
day = "28",
language = "English",
volume = "7",
pages = "269--280",
journal = "Journal of Tourism and Hospitality research",
issn = "1467-3584",
number = "3-4",

}

Skills and training in the hotel sector: The case of front office employment in Northern Ireland. / Baum, Tom; Devine, Frances.

In: Journal of Tourism and Hospitality research, Vol. 7, No. 3-4, 28.06.2007, p. 269-280.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Skills and training in the hotel sector: The case of front office employment in Northern Ireland

AU - Baum, Tom

AU - Devine, Frances

PY - 2007/6/28

Y1 - 2007/6/28

N2 - Notwithstanding the globalisation of services and the migration of some service providers (call centres, financial processing) to regions of low cost labour coupled with high levels of education attainment, there are arguments that the skills, which employees bring to the workplace in executing common tasks, are context and culture specific. This paper is concerned with the skills set and training background of one set of service workers, those in hotel front office, located within Northern Ireland. This paper reports the findings of a survey of front office workers working in 4- and 5-star hotels in Northern Ireland. This survey identifies the skills and training profile of this group of employees and measures attitudes to key skills requirements within front office work.

AB - Notwithstanding the globalisation of services and the migration of some service providers (call centres, financial processing) to regions of low cost labour coupled with high levels of education attainment, there are arguments that the skills, which employees bring to the workplace in executing common tasks, are context and culture specific. This paper is concerned with the skills set and training background of one set of service workers, those in hotel front office, located within Northern Ireland. This paper reports the findings of a survey of front office workers working in 4- and 5-star hotels in Northern Ireland. This survey identifies the skills and training profile of this group of employees and measures attitudes to key skills requirements within front office work.

KW - skills

KW - career progression

KW - hotels

KW - front office

KW - Northern Ireland

KW - hospitality

M3 - Article

VL - 7

SP - 269

EP - 280

JO - Journal of Tourism and Hospitality research

T2 - Journal of Tourism and Hospitality research

JF - Journal of Tourism and Hospitality research

SN - 1467-3584

IS - 3-4

ER -