@inproceedings{c45b462cd4ad44e2ba6c8982a13bbeba,
title = "Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery",
author = "Pushkal Pandey and Sandra Moffett and Rodney McAdam",
year = "2011",
month = sep,
day = "1",
language = "English",
isbn = "978-1-908272-10-2",
booktitle = "Unknown Host Publication",
publisher = "Academic Conferences and Publishing International",
address = "United Kingdom",
note = "In Proceedings of 12th European Conference on Knowledge Management ; Conference date: 01-09-2011",
}