Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery

Pushkal Pandey, Sandra Moffett, Rodney McAdam

Research output: Chapter in Book/Report/Conference proceedingConference contribution

LanguageEnglish
Title of host publicationUnknown Host Publication
Place of PublicationReading, UK
Number of pages1
Publication statusPublished - 1 Sep 2011
EventIn Proceedings of 12th European Conference on Knowledge Management - University of Passau, Germany
Duration: 1 Sep 2011 → …

Conference

ConferenceIn Proceedings of 12th European Conference on Knowledge Management
Period1/09/11 → …

Cite this

@inproceedings{c45b462cd4ad44e2ba6c8982a13bbeba,
title = "Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery",
author = "Pushkal Pandey and Sandra Moffett and Rodney McAdam",
year = "2011",
month = "9",
day = "1",
language = "English",
isbn = "978-1-908272-10-2",
booktitle = "Unknown Host Publication",

}

Pandey, P, Moffett, S & McAdam, R 2011, Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery. in Unknown Host Publication. Reading, UK, In Proceedings of 12th European Conference on Knowledge Management, 1/09/11.

Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery. / Pandey, Pushkal; Moffett, Sandra; McAdam, Rodney.

Unknown Host Publication. Reading, UK, 2011.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery

AU - Pandey, Pushkal

AU - Moffett, Sandra

AU - McAdam, Rodney

PY - 2011/9/1

Y1 - 2011/9/1

M3 - Conference contribution

SN - 978-1-908272-10-2

BT - Unknown Host Publication

CY - Reading, UK

ER -