Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery

Pushkal Pandey, Sandra Moffett, Rodney McAdam

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationUnknown Host Publication
Place of PublicationReading, UK
PublisherAcademic Conferences and Publishing International
Number of pages1
ISBN (Print)978-1-908272-10-2
Publication statusPublished - 1 Sep 2011
EventIn Proceedings of 12th European Conference on Knowledge Management - University of Passau, Germany
Duration: 1 Sep 2011 → …

Conference

ConferenceIn Proceedings of 12th European Conference on Knowledge Management
Period1/09/11 → …

Cite this

Pandey, P., Moffett, S., & McAdam, R. (2011). Scope of Knowledge Management for Improving Performance in Call Centre Service Delivery. In Unknown Host Publication Reading, UK: Academic Conferences and Publishing International.