Reputational Threat and Image Repair Strategies: Northern Ireland Water’s Crisis Communication in a Freeze/Thaw Incident

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)
Original languageEnglish
Pages (from-to)99-126
JournalJournal of Nonprofit & Public Sector Marketing,
Volume26
DOIs
Publication statusPublished (in print/issue) - 2014

Keywords

  • crisis
  • communication
  • situational crisis communication
  • image repair
  • crisis stages
  • government agency

Cite this