Reputational Threat and Image Repair Strategies: Northern Ireland Water’s Crisis Communication in a Freeze/Thaw Incident

    Research output: Contribution to journalArticle

    3 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)99-126
    JournalJournal of Nonprofit & Public Sector Marketing,
    Volume26
    DOIs
    Publication statusPublished - 2014

    Keywords

    • crisis
    • communication
    • situational crisis communication
    • image repair
    • crisis stages
    • government agency

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