@article{08452557eaef4c089d9b6b23054a78ac,
title = "Reputational Threat and Image Repair Strategies: Northern Ireland Water{\textquoteright}s Crisis Communication in a Freeze/Thaw Incident",
keywords = "crisis, communication, situational crisis communication, image repair, crisis stages, government agency",
author = "Mairead McCoy",
year = "2014",
doi = "10.1080/10495142.2013.872508",
language = "English",
volume = "26",
pages = "99--126",
journal = "Journal of Nonprofit and Public Sector Marketing",
issn = "1049-5142",
publisher = "Taylor & Francis",
}