Remote control: evaluating the potential of virtual desktops as a data collection tool in studies exploring how people use the Internet

This study explores how virtual desktops hosted within a cloud computing environment can be used as a data capture tool to undertake research exploring web-browsing and web-searching behaviour. It details the protocol used to observe the task-orientated web interactions of 105 university and school aged participants within the confines of a research experiment and considers the comparability between data collected remotely via virtual desktops and data collected in a controlled environment. Data collected remotely via virtual desktops is found to be comparable to data collected in the field across a number of key statistics, with remote data collection making recruitment and participation more convenient, whilst potentially reducing response bias. The protocol detailed has broad potential for adaption where there is a need to remotely capture participants’ web-use in a cost-effective and non-technical manner. Limitations with the protocol are identified and possibilities for future adaptations are discussed.