Relationship quality and online customer retention: the contingent role of e-commerce institutional mechanism effectiveness.

Y Fang, I Qureshi, P McCole, Elaine Ramsey

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Unknown Host Publication
Publisher	ICIS
Number of pages	12
Publication status	Published (in print/issue) - 13 Dec 2008
Event	Pre ICIS WeB 2008 7th Workshop on e-Business: Designing e-Business Systems: Markets, Services and Networks - Paris, France, Duration: 13 Dec 2008 → …

Workshop	Pre ICIS WeB 2008 7th Workshop on e-Business: Designing e-Business Systems: Markets, Services and Networks
Period	13/12/08 → …

Cite this

@inproceedings{d7b0bb9371464137afd222e7c6777339,

title = "Relationship quality and online customer retention: the contingent role of e-commerce institutional mechanism effectiveness.",

author = "Y Fang and I Qureshi and P McCole and Elaine Ramsey",

year = "2008",

month = dec,

day = "13",

language = "English",

booktitle = "Unknown Host Publication",

publisher = "ICIS",

note = "Pre ICIS WeB 2008 7th Workshop on e-Business: Designing e-Business Systems: Markets, Services and Networks ; Conference date: 13-12-2008",

}

TY - GEN

T1 - Relationship quality and online customer retention: the contingent role of e-commerce institutional mechanism effectiveness.

AU - Fang, Y

AU - Qureshi, I

AU - McCole, P

AU - Ramsey, Elaine

PY - 2008/12/13

Y1 - 2008/12/13

M3 - Conference contribution

BT - Unknown Host Publication

PB - ICIS

T2 - Pre ICIS WeB 2008 7th Workshop on e-Business: Designing e-Business Systems: Markets, Services and Networks

Y2 - 13 December 2008

ER -