Relationship quality and online customer retention: the contingent role of e-commerce institutional mechanism effectiveness.

Y Fang, I Qureshi, P McCole, Elaine Ramsey

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationUnknown Host Publication
PublisherICIS
Number of pages12
Publication statusPublished - 13 Dec 2008
EventPre ICIS WeB 2008 7th Workshop on e-Business: Designing e-Business Systems: Markets, Services and Networks - Paris, France,
Duration: 13 Dec 2008 → …

Workshop

WorkshopPre ICIS WeB 2008 7th Workshop on e-Business: Designing e-Business Systems: Markets, Services and Networks
Period13/12/08 → …

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