Reflections on a Multimethodology Approach to Business Process Automation

Helena McCabe, David Bustard, Patricia O'Sullivan

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Abstract

    Business Process Management Systems (BPMS) have the potential to reduce the effort required to provide technology support for business processes in an organization. Despite their relatively long history, however, there is currently no single development methodology recommended for their use in creating and maintaining Process-Aware Information Systems (PAIS). Instead, developers cur-rently take a multimethodology approach, drawing from a range of available paradigms, methodologies, techniques, and tools. The purpose of this paper is to consider whether an end-to-end methodology is needed for PAIS development or if multimethodology is sufficient. The discussion is informed by the specific experience of designing and building a PAIS for a telecommunications company in Ireland. The paper describes the study and the lessons learned from it, concluding that while an integrated methodology has benefits, a multimethodogy approach seems necessary until there is greater maturity in the BPMS field.
    LanguageEnglish
    Title of host publicationInformation Systems Development: Reflections, Challenges and New Directions
    Pages85-96
    Publication statusPublished - Nov 2013

    Fingerprint

    Business process
    Methodology
    Automation
    Multimethodology
    Management system
    Information systems
    Business process management
    Paradigm
    Lessons learned
    Maturity
    Developer
    Integrated
    Information systems development
    Ireland
    Telecommunications

    Cite this

    McCabe, H., Bustard, D., & O'Sullivan, P. (2013). Reflections on a Multimethodology Approach to Business Process Automation. In Information Systems Development: Reflections, Challenges and New Directions (pp. 85-96)
    McCabe, Helena ; Bustard, David ; O'Sullivan, Patricia. / Reflections on a Multimethodology Approach to Business Process Automation. Information Systems Development: Reflections, Challenges and New Directions. 2013. pp. 85-96
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    McCabe, H, Bustard, D & O'Sullivan, P 2013, Reflections on a Multimethodology Approach to Business Process Automation. in Information Systems Development: Reflections, Challenges and New Directions. pp. 85-96.

    Reflections on a Multimethodology Approach to Business Process Automation. / McCabe, Helena; Bustard, David; O'Sullivan, Patricia.

    Information Systems Development: Reflections, Challenges and New Directions. 2013. p. 85-96.

    Research output: Chapter in Book/Report/Conference proceedingChapter

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    McCabe H, Bustard D, O'Sullivan P. Reflections on a Multimethodology Approach to Business Process Automation. In Information Systems Development: Reflections, Challenges and New Directions. 2013. p. 85-96