Reading Rooms: A Chatbot Guided Bibliotherapy Service

Patrick McAllister, James Kerr, Michael McTear, Maurice Mulvenna, RR Bond, Aoife Lyons, B O'Grady, T Harkin, Karen Kirby

Research output: Contribution to conferencePaperpeer-review

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Chatbots have become a popular choice for organisations in delivering services and e-commerce to users through using natural language processing (NLP). The popularity of chatbots in mental health is increasing and is seen as an accessible approach to receiving mental health support along with clinical/therapy treatment. The aim of this paper is to investigate a digital solution to the Reading Rooms affective bibliotherapy model, using state-of-the-art chatbot technology. This paper discusses the motivation for this work, and how state of-the-art technologies could benefit how Reading Rooms is currently delivered. Paper also discusses current state of the art chatbot applications that are used to support mental health as well as applications that use bibliotherapy
Original languageEnglish
Publication statusPublished (in print/issue) - 26 Oct 2018
Event2nd International Workshop on Chatbot Research - St. Petersburg University, School of Journalism and Mass Communications, , St. Petersburg, Russian Federation
Duration: 26 Oct 201826 Oct 2018


Workshop2nd International Workshop on Chatbot Research
Abbreviated titleCONVERSATIONS-2018
Country/TerritoryRussian Federation
CitySt. Petersburg
Internet address


  • chatbots
  • mental health
  • bibliotherapy


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