Reading Rooms: A Chatbot Guided Bibliotherapy Service

Patrick McAllister, James Kerr, Michael McTear, Maurice Mulvenna, RR Bond, Aoife Lyons, B O'Grady, T Harkin, Karen Kirby

Research output: Contribution to conferencePaper

Abstract

Chatbots have become a popular choice for organisations in delivering services and e-commerce to users through using natural language processing (NLP). The popularity of chatbots in mental health is increasing and is seen as an accessible approach to receiving mental health support along with clinical/therapy treatment. The aim of this paper is to investigate a digital solution to the Reading Rooms affective bibliotherapy model, using state-of-the-art chatbot technology. This paper discusses the motivation for this work, and how state of-the-art technologies could benefit how Reading Rooms is currently delivered. Paper also discusses current state of the art chatbot applications that are used to support mental health as well as applications that use bibliotherapy

Workshop

Workshop2nd International Workshop on Chatbot Research
Abbreviated titleCONVERSATIONS-2018
CountryRussian Federation
CitySt. Petersburg
Period26/10/1826/10/18
Internet address

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Keywords

  • chatbots
  • mental health
  • bibliotherapy

Cite this

McAllister, P., Kerr, J., McTear, M., Mulvenna, M., Bond, RR., Lyons, A., ... Kirby, K. (2018). Reading Rooms: A Chatbot Guided Bibliotherapy Service. 1-10. Paper presented at 2nd International Workshop on Chatbot Research, St. Petersburg, Russian Federation.
McAllister, Patrick ; Kerr, James ; McTear, Michael ; Mulvenna, Maurice ; Bond, RR ; Lyons, Aoife ; O'Grady, B ; Harkin, T ; Kirby, Karen. / Reading Rooms: A Chatbot Guided Bibliotherapy Service. Paper presented at 2nd International Workshop on Chatbot Research, St. Petersburg, Russian Federation.
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McAllister, P, Kerr, J, McTear, M, Mulvenna, M, Bond, RR, Lyons, A, O'Grady, B, Harkin, T & Kirby, K 2018, 'Reading Rooms: A Chatbot Guided Bibliotherapy Service' Paper presented at 2nd International Workshop on Chatbot Research, St. Petersburg, Russian Federation, 26/10/18 - 26/10/18, pp. 1-10.

Reading Rooms: A Chatbot Guided Bibliotherapy Service. / McAllister, Patrick; Kerr, James; McTear, Michael; Mulvenna, Maurice; Bond, RR; Lyons, Aoife; O'Grady, B; Harkin, T; Kirby, Karen.

2018. 1-10 Paper presented at 2nd International Workshop on Chatbot Research, St. Petersburg, Russian Federation.

Research output: Contribution to conferencePaper

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T1 - Reading Rooms: A Chatbot Guided Bibliotherapy Service

AU - McAllister, Patrick

AU - Kerr, James

AU - McTear, Michael

AU - Mulvenna, Maurice

AU - Bond, RR

AU - Lyons, Aoife

AU - O'Grady, B

AU - Harkin, T

AU - Kirby, Karen

N1 - Paper presented at conference and only published online, no ISSN - see email in 'Other files'.

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AB - Chatbots have become a popular choice for organisations in delivering services and e-commerce to users through using natural language processing (NLP). The popularity of chatbots in mental health is increasing and is seen as an accessible approach to receiving mental health support along with clinical/therapy treatment. The aim of this paper is to investigate a digital solution to the Reading Rooms affective bibliotherapy model, using state-of-the-art chatbot technology. This paper discusses the motivation for this work, and how state of-the-art technologies could benefit how Reading Rooms is currently delivered. Paper also discusses current state of the art chatbot applications that are used to support mental health as well as applications that use bibliotherapy

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KW - mental health

KW - bibliotherapy

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McAllister P, Kerr J, McTear M, Mulvenna M, Bond RR, Lyons A et al. Reading Rooms: A Chatbot Guided Bibliotherapy Service. 2018. Paper presented at 2nd International Workshop on Chatbot Research, St. Petersburg, Russian Federation.