Quality assurance and internal organizational communications

Dennis Tourish, Owen Hargie

    Research output: Contribution to journalArticle

    3 Citations (Scopus)

    Abstract

    This paper reviews the relationship between internal communication in organizations and the effective delivery of service. It illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology - the communication audit - whereby organizations can monitor and evaluate quality in this sphere. It then explains the core steps involved in implementing this type of audit and itemizes the main data collection tools
    Original languageEnglish
    Pages (from-to)22-28
    JournalInternational Journal of Health Care Quality Assurance
    Volume6
    Issue number4
    DOIs
    Publication statusPublished - 1993

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