Quality assurance and internal organizational communications

Dennis Tourish; Owen Hargie

doi:10.1108/09526869310041448

Quality assurance and internal organizational communications

Dennis Tourish, Owen Hargie

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Abstract

This paper reviews the relationship between internal communication in organizations and the effective delivery of service. It illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology - the communication audit - whereby organizations can monitor and evaluate quality in this sphere. It then explains the core steps involved in implementing this type of audit and itemizes the main data collection tools

Original language	English
Pages (from-to)	22-28
Journal	International Journal of Health Care Quality Assurance
Volume	6
Issue number	4
DOIs	https://doi.org/10.1108/09526869310041448
Publication status	Published - 1993

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