Quality assurance and internal organizational communications

Dennis Tourish, Owen Hargie

    Research output: Contribution to journal › Article

    3 Citations (Scopus)

    Abstract

    This paper reviews the relationship between internal communication in organizations and the effective delivery of service. It illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology - the communication audit - whereby organizations can monitor and evaluate quality in this sphere. It then explains the core steps involved in implementing this type of audit and itemizes the main data collection tools
    LanguageEnglish
    Pages22-28
    JournalInternational Journal of Health Care Quality Assurance
    Volume6
    Issue number4
    DOIs
    Publication statusPublished - 1993

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    Internal communication
    Audit
    Quality assurance
    Organizational communication
    Staff
    Data collection
    Methodology
    Communication
    Uncertainty

    Cite this

    Tourish, Dennis ; Hargie, Owen. / Quality assurance and internal organizational communications. 1993 ; Vol. 6, No. 4. pp. 22-28.
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    Tourish, D & Hargie, O 1993, 'Quality assurance and internal organizational communications', vol. 6, no. 4, pp. 22-28. https://doi.org/10.1108/09526869310041448

    Quality assurance and internal organizational communications. / Tourish, Dennis; Hargie, Owen.

    Vol. 6, No. 4, 1993, p. 22-28.

    Research output: Contribution to journal › Article

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    AU - Hargie, Owen

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    AB - This paper reviews the relationship between internal communication in organizations and the effective delivery of service. It illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes a methodology - the communication audit - whereby organizations can monitor and evaluate quality in this sphere. It then explains the core steps involved in implementing this type of audit and itemizes the main data collection tools

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    Tourish D, Hargie O. Quality assurance and internal organizational communications. 1993;6(4):22-28. https://doi.org/10.1108/09526869310041448

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