| Original language | English |
|---|---|
| Pages (from-to) | 1-39 |
| Journal | Transactions on Speech and Language Processing (TSLP) |
| Volume | 4 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published (in print/issue) - 1 Jul 2007 |
Bibliographical note
Other Details------------------------------------
This paper demonstrates how an object-oriented approach to spoken dialogue systems design provides advantages in terms of the maintainability, extension, and reuse of dialogue management components. The system is compared with a functionally equivalent VoiceXML system and a number of scenarios are applied to measure reuse and maintainability. The paper presents a novel approach to the estimation of the effort required to modify and extend a dialogue system that can be applied generally to the design of dialogue systems. The journal ACM TSLP has high standards for acceptance and a high emphasis on the wide accessibility of papers.