@article{7432348e4e534c658f0c3ab9f469f0ec,
title = "Promoting Extension and Reuse in a Spoken Dialog Manager: An Evaluation of the Queen's Communicator",
author = "P Hanna and I O'Neill and C Wootton and M McTear",
note = "Other Details ------------------------------------ This paper demonstrates how an object-oriented approach to spoken dialogue systems design provides advantages in terms of the maintainability, extension, and reuse of dialogue management components. The system is compared with a functionally equivalent VoiceXML system and a number of scenarios are applied to measure reuse and maintainability. The paper presents a novel approach to the estimation of the effort required to modify and extend a dialogue system that can be applied generally to the design of dialogue systems. The journal ACM TSLP has high standards for acceptance and a high emphasis on the wide accessibility of papers.",
year = "2007",
month = jul,
day = "1",
doi = "10.1145/1255171.1255173",
language = "English",
volume = "4",
pages = "1--39",
journal = "Transactions on Speech and Language Processing (TSLP)",
issn = "1550-4875",
publisher = "Association for Computing Machinery",
number = "3",
}