Promoting Extension and Reuse in a Spoken Dialog Manager: An Evaluation of the Queen's Communicator

P Hanna, I O'Neill, C Wootton, M McTear

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    5 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)1-39
    JournalTransactions on Speech and Language Processing (TSLP)
    Issue number3
    Publication statusPublished (in print/issue) - 1 Jul 2007

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    This paper demonstrates how an object-oriented approach to spoken dialogue systems design provides advantages in terms of the maintainability, extension, and reuse of dialogue management components. The system is compared with a functionally equivalent VoiceXML system and a number of scenarios are applied to measure reuse and maintainability. The paper presents a novel approach to the estimation of the effort required to modify and extend a dialogue system that can be applied generally to the design of dialogue systems. The journal ACM TSLP has high standards for acceptance and a high emphasis on the wide accessibility of papers.

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