Abstract
Context
Prior to official guidance and legislation the application of Personal and Public Involvement [PPI] in Northern Ireland was adhoc and dependent on the values and commitment of individual service provider staff/teams.
Rationale
To identify best practice in PPI, barriers to effective involvement and how they may be overcome, and valid and reliable ways of measuring and evaluating the impact of PPI activity.
Description
Three-phase study: Rapid Evidence Assessment (REA), on-line survey with service providers (n=138) and focus groups (89 participants – 36 staff, 53 service users).
Findings
Positive experiences reported by service users: training and preparation, communication skills of staff, receiving feedback, respect and empathy and being listened to. Key challenges included language complexity, tokenistic involvement and not being informed about the impact of their involvement.
The majority (48%-81%) of service providers cited desired achievements from PPI activities which related directly to services and/or outcomes for patients/clients/carers. The most frequently cited facilitator was the values of the organisation (74%) with the most commonly cited barriers being lack of resources: staff time (97%); funding (92%); staffing levels (82%) and staff knowledge (70%). Frequently reported participant outcomes/impacts were perceptions of being listened to (84%) and increased knowledge of services (52%).
Achievements
A regional plan is being developed to adopt a strategic approach to PPI so it becomes integral to the work within HSC.
Relevance to conference theme
A rebalancing of power differentials between service users and service providers.
Conclusions
The ultimate outcome will be improved services which are acceptable to service users.
Prior to official guidance and legislation the application of Personal and Public Involvement [PPI] in Northern Ireland was adhoc and dependent on the values and commitment of individual service provider staff/teams.
Rationale
To identify best practice in PPI, barriers to effective involvement and how they may be overcome, and valid and reliable ways of measuring and evaluating the impact of PPI activity.
Description
Three-phase study: Rapid Evidence Assessment (REA), on-line survey with service providers (n=138) and focus groups (89 participants – 36 staff, 53 service users).
Findings
Positive experiences reported by service users: training and preparation, communication skills of staff, receiving feedback, respect and empathy and being listened to. Key challenges included language complexity, tokenistic involvement and not being informed about the impact of their involvement.
The majority (48%-81%) of service providers cited desired achievements from PPI activities which related directly to services and/or outcomes for patients/clients/carers. The most frequently cited facilitator was the values of the organisation (74%) with the most commonly cited barriers being lack of resources: staff time (97%); funding (92%); staffing levels (82%) and staff knowledge (70%). Frequently reported participant outcomes/impacts were perceptions of being listened to (84%) and increased knowledge of services (52%).
Achievements
A regional plan is being developed to adopt a strategic approach to PPI so it becomes integral to the work within HSC.
Relevance to conference theme
A rebalancing of power differentials between service users and service providers.
Conclusions
The ultimate outcome will be improved services which are acceptable to service users.
| Original language | English |
|---|---|
| Number of pages | 1 |
| Publication status | Accepted/In press - 26 Jun 2018 |
| Event | Annual Business and Technical Conference of the WHO European Healthy Cities Network and Network of European National Healthy Cities Networks: Changing Cities to Change the World Celebrating thirty years of the Healthy Cities Movement - Waterfront Hall, Belfast , Northern Ireland Duration: 1 Oct 2018 → 4 Oct 2018 |
Conference
| Conference | Annual Business and Technical Conference of the WHO European Healthy Cities Network and Network of European National Healthy Cities Networks |
|---|---|
| Abbreviated title | WHO International Healthy Cities Conference |
| Country/Territory | Northern Ireland |
| City | Belfast |
| Period | 1/10/18 → 4/10/18 |
Keywords
- Personal and Public Involvement;
- Impact
- best practice
- Barriers and facilitators to effective involvement
