Performance measurement in service businesses revisited

Research output: Contribution to journal › Article › peer-review

Original language	Undefined
Pages (from-to)	6-31
Number of pages	26
Journal	Journal of Service Management
Volume	7
Issue number	1
Publication status	Published (in print/issue) - 1996

Cite this

@article{117106587d5d4ec5b5ae7fa3bd642f76,

title = "Performance measurement in service businesses revisited",

author = "Stan Brignall and Joan Ballantine",

year = "1996",

language = "Undefined",

volume = "7",

pages = "6--31",

journal = "Journal of Service Management",

issn = " 1757-5826",

publisher = "Emerald Publishing",

number = "1",

}