| Original language | Undefined |
|---|---|
| Pages (from-to) | 6-31 |
| Number of pages | 26 |
| Journal | International Journal of Service Industry Management |
| Volume | 7 |
| Issue number | 1 |
| Publication status | Published (in print/issue) - 1996 |
Performance measurement in service businesses revisited
Stan Brignall, Joan Ballantine
Research output: Contribution to journal › Article › peer-review
104
Citations
(Scopus)