Performance measurement in service businesses revisited

Stan Brignall, Joan Ballantine

Research output: Contribution to journalArticle

93 Citations (Scopus)
Original languageUndefined
Pages (from-to)6-31
Number of pages26
JournalInternational Journal of Service Industry Management
Volume7
Issue number1
Publication statusPublished - 1996

Cite this

Brignall, S., & Ballantine, J. (1996). Performance measurement in service businesses revisited. International Journal of Service Industry Management, 7(1), 6-31.