Performance management and the outsourcing process Lessons from a financial services organisation

Business & Economics

• Performance Management 100%
• Service Organization 57%
• Financial Services 51%
• Outsourcing 48%
• Management Techniques 44%
• Process Redesign 15%
• Cost Analysis 12%
• Critical Success Factors 11%
• Operations Management 10%
• Benchmarking 9%
• Business Improvement 6%
• Service Outsourcing 6%
• Company Information 6%
• Operations Strategy 6%
• Performance Management Systems 6%
• Time Constraints 6%
• Business Services 5%
• Incomplete Information 5%
• Inefficiency 4%
• Business Process 4%
• Participation 4%
• Design Methodology 2%
• Performance 2%
• Costs 2%

Engineering & Materials Science

• Outsourcing 69%
• Operations research 16%
• Benchmarking 10%
• Industry 8%
• Costs 5%