The increase in the prevalence of benign prostatic hyperplasia (BPH) is putting pressure on existing general practitioners' and urologists' services. Nurses are rising to the challenge by taking an active part in the assessment of this condition. It is important, however, to know users' views of these services. The aims of this study were to explore users' experience and perceptions of a community-based, nurse-led BPH clinic and to evaluate their satisfaction with the services provided. Out of a target population of 65 users, a random sample of 10 were interviewed and the rest (n = 55) were sent a questionnaire developed for the purpose of this study. The findings from both methods were consistent in showing an overwhelmingly positive evaluation of the appointment procedures, the environment of the clinic, the consultation process and the way they were treated. Users' concerns about the condition were addressed, as were their health promotion needs. This evaluation shows that specialist urology nurses have an important part in assessing, educating and reassuring users with BPH symptoms.