Multimedia software to help caregivers cope.

OBJECTIVE: This report describes the design and evaluation of a software application to help carers cope when faced with caring problems and emergencies. DESIGN: The design process involved users at each stage to ensure the content of the software application was appropriate, and the research team carefully considered the requirements of disabled and elderly users. MEASUREMENTS: Focus group discussions and individual interviews were conducted in five European countries to ascertain the needs of caregivers in this area. The findings were used to design a three-part multimedia software application to help family caregivers prepare to cope with sudden, unexpected, and difficult situations that may arise during their time as a caregiver. This prototype then was evaluated via user trials and usability questionnaires to consider the usability and acceptance of the application and any changes that may be required. RESULTS: User acceptance of the software application was high, and the key features of usability such as content, appearance, and navigation were highly rated. In general, comments were positive and enthusiastic regarding the content of the software application and relevance to the caring situation. CONCLUSION: The software application has the potential to offer information and support to those who are caring for the elderly and disabled at home and to help them prepare for a crisis.