@inproceedings{0e2ba270fbfc4b60837dbaa12906de57,
title = "Measuring Customer Satisfaction - An Infusion of Practical Insight into An Old Paradigm.",
author = "Pandey, {Pushkal Kumar} and Sandra Moffett and Rodney McAdam",
year = "2012",
month = sep,
day = "4",
language = "English",
isbn = "978-1-908272-63-8",
booktitle = "Unknown Host Publication",
publisher = "Academic Conferences and Publishing International",
address = "United Kingdom",
note = "13th European Conference on Knowledge Management ; Conference date: 04-09-2012",
}