Managing Step Changes in Information System Support: Lessons from an Industrial Study

Helena McCabe, David Bustard, Kevin Curran, Niall Byrne

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

In principle, information systems should be tuned to provide optimal support for the business processes of the organisation in which they are used. In particular, this means maintaining alignment between information systems and business processes as an organisation evolves. Where this strategy becomes difficult, however, is when an organisation reaches a point where a ‘step change’ in in-formation system support is required. This paper examines how such step changes can arise and considers the factors involved in realigning the organisation when encountered. The discussion is illustrated through an industrial study in KTL, an Irish telecommunications service company. The analysis of the situation uses Soft Systems Methodology.
LanguageEnglish
Title of host publicationInformation Systems Development: Business Systems and Services: Modeling and Development
Pages491-502
DOIs
Publication statusPublished - 2011

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Information systems
Business process
Factors
Soft systems methodology
Telecommunication services
Alignment

Cite this

McCabe, H., Bustard, D., Curran, K., & Byrne, N. (2011). Managing Step Changes in Information System Support: Lessons from an Industrial Study. In Information Systems Development: Business Systems and Services: Modeling and Development (pp. 491-502) https://doi.org/10.1007/978-1-4419-9790-6
McCabe, Helena ; Bustard, David ; Curran, Kevin ; Byrne, Niall. / Managing Step Changes in Information System Support: Lessons from an Industrial Study. Information Systems Development: Business Systems and Services: Modeling and Development. 2011. pp. 491-502
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McCabe, H, Bustard, D, Curran, K & Byrne, N 2011, Managing Step Changes in Information System Support: Lessons from an Industrial Study. in Information Systems Development: Business Systems and Services: Modeling and Development. pp. 491-502. https://doi.org/10.1007/978-1-4419-9790-6

Managing Step Changes in Information System Support: Lessons from an Industrial Study. / McCabe, Helena; Bustard, David; Curran, Kevin; Byrne, Niall.

Information Systems Development: Business Systems and Services: Modeling and Development. 2011. p. 491-502.

Research output: Chapter in Book/Report/Conference proceedingChapter

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McCabe H, Bustard D, Curran K, Byrne N. Managing Step Changes in Information System Support: Lessons from an Industrial Study. In Information Systems Development: Business Systems and Services: Modeling and Development. 2011. p. 491-502 https://doi.org/10.1007/978-1-4419-9790-6