Managing quality in projectbased emerging network organisations

Joan Henderson, Rodney McAdam

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)

Abstract

Companies are responding to the deeper structural changes taking place in the underlying system of commercial competition by becoming agile. Companies are fragmenting into key specialised business units that not only specialise in providing core functions, but have the expertise and skill to exploit other market opportunities thus enhancing the underlying profit of the larger organisation. In the emergence of such network organisational structures, it must be clear who is responsible for quality and how it is managed in the project environment within these fragmented business units. Attempts to address this question by examining the approach adopted by an electrical utility case study organisation. Highlights the strengths and deficiencies of the methodology adopted and establishes some key underlying criteria for the management of quality in projects within network organisations.

Original languageEnglish
Pages (from-to)364-376
Number of pages13
JournalInternational Journal of Quality and Reliability Management
Volume17
Issue number4
DOIs
Publication statusPublished - 2000

Keywords

  • Electricity industry
  • Networks
  • Project management
  • Quality management

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