Locations for renal services - patient satisfaction surveys

C.E. Willis, J.D. Watson, K. Casson, C.C. Doherty, A.M. Telford, J.H. Brown

Research output: Contribution to journalArticle

7 Citations (Scopus)

Abstract

Renal services have been given priority in recent years in an attempt to align them with levels of provision in other European countries. A survey of patients receiving renal replacement therapy in the Northern Ireland Regional Centre, Belfast, was carried out to ascertain their views on services (survey I). After the establishment of a Northern Health and Social Services Board (NHSSB) sub-regional unit in 1995, the survey was repeated for patients attending the new unit (survey II). In survey I, 53% NHSSB patients responded. Travelling time to and from hospital was a major issue for the majority of patients, with 33% of haemodialysis patients receiving twice weekly treatment unwilling to attend more frequently, even if clinically advised to do so. In survey II, 60% of patients responded. Travel times to the sub-regional unit were significantly shorter and patients felt it provided a similar or better standard of service, compared with the regional centre. All the twice weekly haemodialysis patients would increase to thrice weekly if clinically advised to do so. The study underlines the importance of locating dialysis facilities closer to patients' homes.
LanguageEnglish
Pages110-114
JournalThe Ulster Medical Journal
Volume67
Issue number2
Publication statusPublished - Nov 1998

Fingerprint

Patient Satisfaction
Kidney
Social Work
Health Services
Renal Dialysis
Surveys and Questionnaires
Northern Ireland
Renal Replacement Therapy
Dialysis

Keywords

  • renal services
  • patient satisfaction

Cite this

Willis, C. E., Watson, J. D., Casson, K., Doherty, C. C., Telford, A. M., & Brown, J. H. (1998). Locations for renal services - patient satisfaction surveys. The Ulster Medical Journal, 67(2), 110-114.
Willis, C.E. ; Watson, J.D. ; Casson, K. ; Doherty, C.C. ; Telford, A.M. ; Brown, J.H. / Locations for renal services - patient satisfaction surveys. In: The Ulster Medical Journal. 1998 ; Vol. 67, No. 2. pp. 110-114.
@article{fd1ad586baef448f83d50c6d8d38de75,
title = "Locations for renal services - patient satisfaction surveys",
abstract = "Renal services have been given priority in recent years in an attempt to align them with levels of provision in other European countries. A survey of patients receiving renal replacement therapy in the Northern Ireland Regional Centre, Belfast, was carried out to ascertain their views on services (survey I). After the establishment of a Northern Health and Social Services Board (NHSSB) sub-regional unit in 1995, the survey was repeated for patients attending the new unit (survey II). In survey I, 53{\%} NHSSB patients responded. Travelling time to and from hospital was a major issue for the majority of patients, with 33{\%} of haemodialysis patients receiving twice weekly treatment unwilling to attend more frequently, even if clinically advised to do so. In survey II, 60{\%} of patients responded. Travel times to the sub-regional unit were significantly shorter and patients felt it provided a similar or better standard of service, compared with the regional centre. All the twice weekly haemodialysis patients would increase to thrice weekly if clinically advised to do so. The study underlines the importance of locating dialysis facilities closer to patients' homes.",
keywords = "renal services, patient satisfaction",
author = "C.E. Willis and J.D. Watson and K. Casson and C.C. Doherty and A.M. Telford and J.H. Brown",
year = "1998",
month = "11",
language = "English",
volume = "67",
pages = "110--114",
journal = "Ulster Medical Journal, The",
issn = "0041-6193",
number = "2",

}

Willis, CE, Watson, JD, Casson, K, Doherty, CC, Telford, AM & Brown, JH 1998, 'Locations for renal services - patient satisfaction surveys', The Ulster Medical Journal, vol. 67, no. 2, pp. 110-114.

Locations for renal services - patient satisfaction surveys. / Willis, C.E.; Watson, J.D.; Casson, K.; Doherty, C.C.; Telford, A.M.; Brown, J.H.

In: The Ulster Medical Journal, Vol. 67, No. 2, 11.1998, p. 110-114.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Locations for renal services - patient satisfaction surveys

AU - Willis, C.E.

AU - Watson, J.D.

AU - Casson, K.

AU - Doherty, C.C.

AU - Telford, A.M.

AU - Brown, J.H.

PY - 1998/11

Y1 - 1998/11

N2 - Renal services have been given priority in recent years in an attempt to align them with levels of provision in other European countries. A survey of patients receiving renal replacement therapy in the Northern Ireland Regional Centre, Belfast, was carried out to ascertain their views on services (survey I). After the establishment of a Northern Health and Social Services Board (NHSSB) sub-regional unit in 1995, the survey was repeated for patients attending the new unit (survey II). In survey I, 53% NHSSB patients responded. Travelling time to and from hospital was a major issue for the majority of patients, with 33% of haemodialysis patients receiving twice weekly treatment unwilling to attend more frequently, even if clinically advised to do so. In survey II, 60% of patients responded. Travel times to the sub-regional unit were significantly shorter and patients felt it provided a similar or better standard of service, compared with the regional centre. All the twice weekly haemodialysis patients would increase to thrice weekly if clinically advised to do so. The study underlines the importance of locating dialysis facilities closer to patients' homes.

AB - Renal services have been given priority in recent years in an attempt to align them with levels of provision in other European countries. A survey of patients receiving renal replacement therapy in the Northern Ireland Regional Centre, Belfast, was carried out to ascertain their views on services (survey I). After the establishment of a Northern Health and Social Services Board (NHSSB) sub-regional unit in 1995, the survey was repeated for patients attending the new unit (survey II). In survey I, 53% NHSSB patients responded. Travelling time to and from hospital was a major issue for the majority of patients, with 33% of haemodialysis patients receiving twice weekly treatment unwilling to attend more frequently, even if clinically advised to do so. In survey II, 60% of patients responded. Travel times to the sub-regional unit were significantly shorter and patients felt it provided a similar or better standard of service, compared with the regional centre. All the twice weekly haemodialysis patients would increase to thrice weekly if clinically advised to do so. The study underlines the importance of locating dialysis facilities closer to patients' homes.

KW - renal services

KW - patient satisfaction

M3 - Article

VL - 67

SP - 110

EP - 114

JO - Ulster Medical Journal, The

T2 - Ulster Medical Journal, The

JF - Ulster Medical Journal, The

SN - 0041-6193

IS - 2

ER -

Willis CE, Watson JD, Casson K, Doherty CC, Telford AM, Brown JH. Locations for renal services - patient satisfaction surveys. The Ulster Medical Journal. 1998 Nov;67(2):110-114.