Learning to Deal with Difference in the Workplace

David Dickson, Owen Hargie, Aodheen O'Donnell, Christel McMullan

    Research output: Book/ReportCommissioned report

    LanguageEnglish
    Number of pages136
    Publication statusPublished - 2008

    Cite this

    Dickson, D., Hargie, O., O'Donnell, A., & McMullan, C. (2008). Learning to Deal with Difference in the Workplace.
    Dickson, David ; Hargie, Owen ; O'Donnell, Aodheen ; McMullan, Christel. / Learning to Deal with Difference in the Workplace. 2008. 136 p.
    @book{f191b6e5e7064dfda047646dd94fdafe,
    title = "Learning to Deal with Difference in the Workplace",
    author = "David Dickson and Owen Hargie and Aodheen O'Donnell and Christel McMullan",
    note = "Reference text: Berkowitz, A. (2004) The social norms approach: Theory, research, and annotated Bibliography. http://www.alanberkowitz.com/articles/social_norms.pdf Brett, S. (2005) Factory to probe Pope 'taunts': Study to be held after workers walk out, Belfast Telegraph, 12th April. Brown, A. (1995) Organisational culture. London: Pitman Publishing. Clampitt, P. (2005) Communicating for managerial effectiveness (3rd edition). Newbury Park, CA: Sage. Connolly, P. & Keenan, M. (2000) Opportunities for all: Minority ethnic people's experiences of education, training and employment in Northern Ireland. Belfast: Northern Ireland Statistics and Research Agency. Connolly, P. & Keenan, M. (2001) The hidden truth: Racist harassment in Northern Ireland. Belfast: Northern Ireland Statistics and Research Agency. Connolly, P. & Khaoury, R. (2007) Whiteness, racism and exclusion in Northern Ireland: A critical race perspective, in C. Coulter and M. Murray (Eds.) Northern Ireland after the 114 Troubles? A society in transition. Manchester: Manchester University Press. Cooper-Thomas, H. & Anderson, N. (2004) Newcomer adjustment: The relationship between organizational socialization tactics, information acquisition and attitudes, Psychology, 75, 423-437. Crail, M. (2007) Diversity training is not just about compliance, Personnel Today, 30th January. http://www.personneltoday.com/Articles/2007/01/30/39065/diversity-training-is-not-just-about-compliance.html Darby, J. (1986) Intimidation and the control of conflict in Northern Ireland. New York: Syracuse University Press. Devine, F., Baum, T., Hearns, N. & Devine, A. (2007) Cultural diversity in hospitality work: The Northern Ireland experience, The International Journal of Human Resource Management, 18, 333-349. Dickson, D. & Hargie, O. (2006) Sectarianism in the Northern Ireland workplace, International Journal of Conflict Management, 17, 45-66. Dickson, D., Hargie, O. & Nelson, S. (2002) Relational communication between Catholics and Protestants in the workplace: A study of policies, practices and procedures. Jordanstown: University of Ulster. http://www.socsci.ulst.ac.uk./research/comms/reports/report1.pdf Dickson, D., Hargie, O. & Wilson, N. (2008) Communication, relationships, and religious difference in the Northern Ireland workplace: A study of private and public sector organizations, Journal of Applied Communication Research, 36, 128-160. Downs, C., Hydeman, A. & Adrian, A. (2000) Auditing the annual business conference of a major beverage company, in Hargie, O. & Tourish, D. (Eds.) Handbook of communication audits for organisations. London: Routledge. Garavan, T. & Murphy, C. (2001) The co-operative education process and organisational socialisation: A qualitative study of student perceptions of its effectiveness, Education & Training, 43, 281-303. Gilligan, C., Hainsworth, P. & McGarry, A. (2008) Questions and answers: Comparing the attitudes of elected representatives, political party supporters and the general public towards ethnic communities in Northern Ireland, Shared Space, 6, 85-100. Gilligan, C. & Lloyd, K. (2006) Racial prejudice in Northern Ireland, ARK Research Update, 44, June. http://www.ark.ac.uk/publications/updates/update44.pdf Hargie, O. & Dickson, D. (Eds.) (2004) Researching the Troubles: Social science perspectives on the Northern Ireland conflict. Edinburgh: Mainstream Press. Hargie, O. & Dickson, D. (2007) Are important corporate policies understood by employees? A tracking study of organizational information flow, Journal of Communication Management, 11, 9-20. Hargie, O., Dickson, D. & Nelson, S. (2005) Relational communication between Catholics and Protestants in the Northern Ireland workplace: A study of policies, practices and procedures, Australian Journal of Communication, 32, 89-107. Hargie, O., Dickson, D. & O’Donnell (2006) Breaking down barriers: Sectarianism, unemployment and the exclusion of disadvantaged young people from NI society. Jordanstown: University of Ulster. http://www.socsci.ulst.ac.uk./research/comms/communication/report.pdf Hargie, O. & Tourish, D. (Eds.) (2000) Handbook of communication audits for organisations. London: Routledge. Haski-Laventhal, D. & Bargal, D. (2008) The volunteer stages and transitions model: Organizational socialization of volunteers, Human Relations, 61, 67-102. Hughes, J. Campbell, A., Hewstone, M. & Cairns, E. (2007) Segregation in Northern Ireland, Policy Studies, 28, 33-53. Hughes, J. & Donnelly, C. (2002) Ten Years of social attitudes to community relations in Northern Ireland, in A. Gray, K. Lloyd, P. Devine, G. Robinson & D. Heenan (Eds.) Social attitudes in Northern Ireland: The eighth report. London: Pluto Press. Kelly, G. (2004) Employment tribunal hears of sex boasts: Employees ‘bragged of exploits with migrant workers’, Belfast Telegraph, 20th October. Kundu, S. (2003) Workforce diversity status: A study of employees’ reactions, Industrial Management & Data Systems, 103, 215-226. McAleese, D. (2005) The use of self-disclosure in the transmission of organisational culture. University of Ulster: Unpublished PhD Thesis. McMullan, C. (in press) Ile ou Passerelle? Une {\'e}tude ethnographique d’une {\'e}cole int{\'e}gr{\'e}e en Irlande du Nord, Etudes Irlandaises, Paris. Millar, R. & Tracey, A. (2006) The employment interview, in O. Hargie (Ed.) The handbook of communication skills. London: Routledge. Moorehead, G. & Griffin, R. (2001) Organizational behavior: Managing people and organizations. New York: Houghton Mifflin. Morrow, D., Eyben, K. & Wilson, D. (2004) From the margin to the middle: Taking equity, diversity and interdependence seriously, in O. Hargie & D. Dickson (Eds.) Researching the troubles: Social science perspectives on the Northern Ireland conflict. Edinburgh: Mainstream Press. NISRA (2007) Northern Ireland Research and Statistics Agency: Migration Statistics http://www.nisra.gov.uk/demography/default.asp?cmsid=20_21_191&cms=demography_Population{\%}20statistics_Migration+Statistics&release= OFMDFM (2005) A shared future: Policy and strategic framework for good relations in Northern Ireland. Belfast: Office of the First Minister and Deputy First Minister. Park, H. & Smith, S. (2007) Distinctiveness and influence of subjective norms, personal descriptive and injunctive norms, and societal descriptive and injunctive norms on behavioral intent: A case of two behaviors critical to organ donation, Human Communication Research, 33, 194-218. Rollinson, D. & Broadfield, A. (2002) Organisational behaviour and analysis (2nd edition). Essex: Pearson Education Limited. Saks, A. & Ashforth, B. (1997) Socialization tactics and newcomer acquisition, International Journal of Selection and Assessment, 5, 48-61. Serewicz, D. & Canary, M. (2008) Assessments of disclosure from the in-laws: Links among disclosure topics, family privacy orientations, and relational quality, Journal of Social and Personal Relationships, 25, 333–357. Sheenan, M. & Tomlinson, M. (1998) Government policies and employers’ attitudes towards long-term unemployed people in Northern Ireland, Journal of Social Policy, 27, 447-470. Shirlow, P., Murtagh, B., Meses, V. & McMullan, A. (2001) Measuring and visualising labour market and community segregation: A pilot study. Belfast: Office of the First Minister and Deputy First Minister. Strauss, A. & Corbin, J. (1990) Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage. Symon, G. & Cassell, C. (1998) Qualitative methods and analysis in organisational research: A practical guide. London: Sage. Tourish, D & Hargie, O. (Eds.) (2004) Key issues in organizational communication. London: Routledge. Trice, H. & Beyer, J. (1993) The Cultures of work organizations. Englewood Cliffs, NJ: Prentice-Hall. Van Maanen, J. & Schein, E. (1990) Toward a theory of organizational socialisation, in B. Staw & L. Cummings (eds.) (1990) Personality and organizational influence. London: JAI Press.",
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    Dickson, D, Hargie, O, O'Donnell, A & McMullan, C 2008, Learning to Deal with Difference in the Workplace.

    Learning to Deal with Difference in the Workplace. / Dickson, David; Hargie, Owen; O'Donnell, Aodheen; McMullan, Christel.

    2008. 136 p.

    Research output: Book/ReportCommissioned report

    TY - BOOK

    T1 - Learning to Deal with Difference in the Workplace

    AU - Dickson, David

    AU - Hargie, Owen

    AU - O'Donnell, Aodheen

    AU - McMullan, Christel

    N1 - Reference text: Berkowitz, A. (2004) The social norms approach: Theory, research, and annotated Bibliography. http://www.alanberkowitz.com/articles/social_norms.pdf Brett, S. (2005) Factory to probe Pope 'taunts': Study to be held after workers walk out, Belfast Telegraph, 12th April. Brown, A. (1995) Organisational culture. London: Pitman Publishing. Clampitt, P. (2005) Communicating for managerial effectiveness (3rd edition). Newbury Park, CA: Sage. Connolly, P. & Keenan, M. (2000) Opportunities for all: Minority ethnic people's experiences of education, training and employment in Northern Ireland. Belfast: Northern Ireland Statistics and Research Agency. Connolly, P. & Keenan, M. (2001) The hidden truth: Racist harassment in Northern Ireland. Belfast: Northern Ireland Statistics and Research Agency. Connolly, P. & Khaoury, R. (2007) Whiteness, racism and exclusion in Northern Ireland: A critical race perspective, in C. Coulter and M. Murray (Eds.) Northern Ireland after the 114 Troubles? A society in transition. Manchester: Manchester University Press. Cooper-Thomas, H. & Anderson, N. (2004) Newcomer adjustment: The relationship between organizational socialization tactics, information acquisition and attitudes, Psychology, 75, 423-437. Crail, M. (2007) Diversity training is not just about compliance, Personnel Today, 30th January. http://www.personneltoday.com/Articles/2007/01/30/39065/diversity-training-is-not-just-about-compliance.html Darby, J. (1986) Intimidation and the control of conflict in Northern Ireland. New York: Syracuse University Press. Devine, F., Baum, T., Hearns, N. & Devine, A. (2007) Cultural diversity in hospitality work: The Northern Ireland experience, The International Journal of Human Resource Management, 18, 333-349. Dickson, D. & Hargie, O. (2006) Sectarianism in the Northern Ireland workplace, International Journal of Conflict Management, 17, 45-66. Dickson, D., Hargie, O. & Nelson, S. (2002) Relational communication between Catholics and Protestants in the workplace: A study of policies, practices and procedures. Jordanstown: University of Ulster. http://www.socsci.ulst.ac.uk./research/comms/reports/report1.pdf Dickson, D., Hargie, O. & Wilson, N. (2008) Communication, relationships, and religious difference in the Northern Ireland workplace: A study of private and public sector organizations, Journal of Applied Communication Research, 36, 128-160. Downs, C., Hydeman, A. & Adrian, A. (2000) Auditing the annual business conference of a major beverage company, in Hargie, O. & Tourish, D. (Eds.) Handbook of communication audits for organisations. London: Routledge. Garavan, T. & Murphy, C. (2001) The co-operative education process and organisational socialisation: A qualitative study of student perceptions of its effectiveness, Education & Training, 43, 281-303. Gilligan, C., Hainsworth, P. & McGarry, A. (2008) Questions and answers: Comparing the attitudes of elected representatives, political party supporters and the general public towards ethnic communities in Northern Ireland, Shared Space, 6, 85-100. Gilligan, C. & Lloyd, K. (2006) Racial prejudice in Northern Ireland, ARK Research Update, 44, June. http://www.ark.ac.uk/publications/updates/update44.pdf Hargie, O. & Dickson, D. (Eds.) (2004) Researching the Troubles: Social science perspectives on the Northern Ireland conflict. Edinburgh: Mainstream Press. Hargie, O. & Dickson, D. (2007) Are important corporate policies understood by employees? A tracking study of organizational information flow, Journal of Communication Management, 11, 9-20. Hargie, O., Dickson, D. & Nelson, S. (2005) Relational communication between Catholics and Protestants in the Northern Ireland workplace: A study of policies, practices and procedures, Australian Journal of Communication, 32, 89-107. Hargie, O., Dickson, D. & O’Donnell (2006) Breaking down barriers: Sectarianism, unemployment and the exclusion of disadvantaged young people from NI society. Jordanstown: University of Ulster. http://www.socsci.ulst.ac.uk./research/comms/communication/report.pdf Hargie, O. & Tourish, D. (Eds.) (2000) Handbook of communication audits for organisations. London: Routledge. Haski-Laventhal, D. & Bargal, D. (2008) The volunteer stages and transitions model: Organizational socialization of volunteers, Human Relations, 61, 67-102. Hughes, J. Campbell, A., Hewstone, M. & Cairns, E. (2007) Segregation in Northern Ireland, Policy Studies, 28, 33-53. Hughes, J. & Donnelly, C. (2002) Ten Years of social attitudes to community relations in Northern Ireland, in A. Gray, K. Lloyd, P. Devine, G. Robinson & D. Heenan (Eds.) Social attitudes in Northern Ireland: The eighth report. London: Pluto Press. Kelly, G. (2004) Employment tribunal hears of sex boasts: Employees ‘bragged of exploits with migrant workers’, Belfast Telegraph, 20th October. Kundu, S. (2003) Workforce diversity status: A study of employees’ reactions, Industrial Management & Data Systems, 103, 215-226. McAleese, D. (2005) The use of self-disclosure in the transmission of organisational culture. University of Ulster: Unpublished PhD Thesis. McMullan, C. (in press) Ile ou Passerelle? Une étude ethnographique d’une école intégrée en Irlande du Nord, Etudes Irlandaises, Paris. Millar, R. & Tracey, A. (2006) The employment interview, in O. Hargie (Ed.) The handbook of communication skills. London: Routledge. Moorehead, G. & Griffin, R. (2001) Organizational behavior: Managing people and organizations. New York: Houghton Mifflin. Morrow, D., Eyben, K. & Wilson, D. (2004) From the margin to the middle: Taking equity, diversity and interdependence seriously, in O. Hargie & D. Dickson (Eds.) Researching the troubles: Social science perspectives on the Northern Ireland conflict. Edinburgh: Mainstream Press. NISRA (2007) Northern Ireland Research and Statistics Agency: Migration Statistics http://www.nisra.gov.uk/demography/default.asp?cmsid=20_21_191&cms=demography_Population%20statistics_Migration+Statistics&release= OFMDFM (2005) A shared future: Policy and strategic framework for good relations in Northern Ireland. Belfast: Office of the First Minister and Deputy First Minister. Park, H. & Smith, S. (2007) Distinctiveness and influence of subjective norms, personal descriptive and injunctive norms, and societal descriptive and injunctive norms on behavioral intent: A case of two behaviors critical to organ donation, Human Communication Research, 33, 194-218. Rollinson, D. & Broadfield, A. (2002) Organisational behaviour and analysis (2nd edition). Essex: Pearson Education Limited. Saks, A. & Ashforth, B. (1997) Socialization tactics and newcomer acquisition, International Journal of Selection and Assessment, 5, 48-61. Serewicz, D. & Canary, M. (2008) Assessments of disclosure from the in-laws: Links among disclosure topics, family privacy orientations, and relational quality, Journal of Social and Personal Relationships, 25, 333–357. Sheenan, M. & Tomlinson, M. (1998) Government policies and employers’ attitudes towards long-term unemployed people in Northern Ireland, Journal of Social Policy, 27, 447-470. Shirlow, P., Murtagh, B., Meses, V. & McMullan, A. (2001) Measuring and visualising labour market and community segregation: A pilot study. Belfast: Office of the First Minister and Deputy First Minister. Strauss, A. & Corbin, J. (1990) Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage. Symon, G. & Cassell, C. (1998) Qualitative methods and analysis in organisational research: A practical guide. London: Sage. Tourish, D & Hargie, O. (Eds.) (2004) Key issues in organizational communication. London: Routledge. Trice, H. & Beyer, J. (1993) The Cultures of work organizations. Englewood Cliffs, NJ: Prentice-Hall. Van Maanen, J. & Schein, E. (1990) Toward a theory of organizational socialisation, in B. Staw & L. Cummings (eds.) (1990) Personality and organizational influence. London: JAI Press.

    PY - 2008

    Y1 - 2008

    M3 - Commissioned report

    BT - Learning to Deal with Difference in the Workplace

    ER -

    Dickson D, Hargie O, O'Donnell A, McMullan C. Learning to Deal with Difference in the Workplace. 2008. 136 p.