Learning to Deal with Difference in the Workplace

David Dickson, Owen Hargie, Aodheen O'Donnell, Christel McMullan

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Abstract

    The overall aim of this project was to investigate the manifold ways through which young neophyte employees, living in interface areas of Belfast, learn to deal with community group differences in the workplace and further, how such differences are actually managed. This chapter presents the main findings and recommendations from a qualitative research project that distilled and examined the workplace experiences of a selection of neophyte employees together with their more established counterparts.
    LanguageEnglish
    Title of host publicationThe Challenges of Peace: Research as a Contribution to Peace-Building in Northern Ireland
    Pages37-52
    Publication statusPublished - Dec 2009

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    Work place
    Employees
    Qualitative research

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    Dickson, D., Hargie, O., O'Donnell, A., & McMullan, C. (2009). Learning to Deal with Difference in the Workplace. In The Challenges of Peace: Research as a Contribution to Peace-Building in Northern Ireland (pp. 37-52)
    Dickson, David ; Hargie, Owen ; O'Donnell, Aodheen ; McMullan, Christel. / Learning to Deal with Difference in the Workplace. The Challenges of Peace: Research as a Contribution to Peace-Building in Northern Ireland. 2009. pp. 37-52
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    abstract = "The overall aim of this project was to investigate the manifold ways through which young neophyte employees, living in interface areas of Belfast, learn to deal with community group differences in the workplace and further, how such differences are actually managed. This chapter presents the main findings and recommendations from a qualitative research project that distilled and examined the workplace experiences of a selection of neophyte employees together with their more established counterparts.",
    author = "David Dickson and Owen Hargie and Aodheen O'Donnell and Christel McMullan",
    note = "Reference text: Bauer, T., Bodner, T., Erdogan, B., Truxillo, D. & Tucker, J. (2007) Newcomer adjustment during organizational socialization: A meta-analytic review of antecedents, outcomes, and methods, Journal of Applied Psychology, 92, 707-721. Berkowitz, A. (2004) The social norms approach: Theory, research, and annotated Bibliography. http://www.alanberkowitz.com/articles/social_norms.pdf Brown, A. (1995) Organisational culture. London: Pitman Publishing. Connolly, P. & Keenan, M. (2000) Opportunities for all: Minority ethnic people's experiences of education, training and employment in Northern Ireland. Belfast: Northern Ireland Statistics and Research Agency. Connolly, P. & Keenan, M. (2001) The hidden truth: Racist harassment in Northern Ireland. Belfast: Northern Ireland Statistics and Research Agency. Connolly, P. & Khaoury, R. (2007) Whiteness, racism and exclusion in Northern Ireland: A critical race perspective, in C. Coulter and M. Murray (Eds.) Northern Ireland after the Troubles? A society in transition. Manchester: Manchester University Press. Cooper-Thomas, H. & Anderson, N. (2004) Newcomer adjustment: The relationship between organizational socialization tactics, information acquisition and attitudes, Psychology, 75, 423-437. Crail, M. (2007) Diversity training is not just about compliance, Personnel Today, 30th January. http://www.personneltoday.com/Articles/2007/01/30/39065/diversity-training-is-not-just-about-compliance.html Darby, J. (1986) Intimidation and the control of conflict in Northern Ireland. New York: Syracuse University Press. Dickson, D. & Hargie, O. (2006) Sectarianism in the Northern Ireland workplace, International Journal of Conflict Management, 17, 45-66. Dickson, D., Hargie, O. & Nelson, S. (2002) Relational communication between Catholics and Protestants in the workplace: A study of policies, practices and procedures. Jordanstown: University of Ulster. http://www.socsci.ulst.ac.uk./research/comms/reports/report1.pdf Dickson, D., Hargie, O. & Wilson, N. (2008) Communication, relationships, and religious difference in the Northern Ireland workplace: A study of private and public sector organizations, Journal of Applied Communication Research, 36, 128-160. Garavan, T. & Murphy, C. (2001) The co-operative education process and organisational socialisation: A qualitative study of student perceptions of its effectiveness, Education & Training, 43, 281-303. Hargie, O. & Dickson, D. (Eds.) (2004) Researching the Troubles: Social science perspectives on the Northern Ireland conflict. Edinburgh: Mainstream Press. Hargie, O., Dickson, D. & O’Donnell (2006) Breaking down barriers: Sectarianism, unemployment and the exclusion of disadvantaged young people from NI society. Jordanstown: University of Ulster. http://www.socsci.ulst.ac.uk./research/comms/communication/report.pdf Hargie, O. & Tourish, D. (Eds.) (2000) Handbook of communication audits for organisations. London: Routledge. Haski-Laventhal, D. & Bargal, D. (2008) The volunteer stages and transitions model: Organizational socialization of volunteers, Human Relations, 61, 67-102. Hughes, J., Campbell, A., Hewstone, M. & Cairns, E. (2007) Segregation in Northern Ireland, Policy Studies, 28, 33-53. Hughes, J. & Donnelly, C. (2002) Ten Years of social attitudes to community relations in Northern Ireland, in A. Gray, K. Lloyd, P. Devine, G. Robinson & D. Heenan (Eds.) Social attitudes in Northern Ireland: The eighth report. London: Pluto Press. Kundu, S. (2003) Workforce diversity status: A study of employees’ reactions, Industrial Management & Data Systems, 103, 215-226. McAleese, D. (2005) The use of self-disclosure in the transmission of organisational culture. University of Ulster: Unpublished PhD Thesis. Moorehead, G. & Griffin, R. (2001) Organizational behavior: Managing people and organizations. New York: Houghton Mifflin. Park, H. & Smith, S. (2007) Distinctiveness and influence of subjective norms, personal descriptive and injunctive norms, and societal descriptive and injunctive norms on behavioral intent: A case of two behaviors critical to organ donation, Human Communication Research, 33, 194-218. Saks, A. & Ashforth, B. (1997) Socialization tactics and newcomer acquisition, International Journal of Selection and Assessment, 5, 48-61. Taormina, R. (2008) Interrelating leadership behaviors, organizational socialization, and organizational culture, Leadership & Organization Development Journal, 29, 85-102. Trice, H. & Beyer, J. (1993) The Cultures of work organizations. Englewood Cliffs, NJ: Prentice-Hall. Van Maanen, J. & Schein, E. (1990) Toward a theory of organizational socialisation, in B. Staw & L. Cummings (eds.) (1990) Personality and organizational influence. London: JAI Press.",
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    Dickson, D, Hargie, O, O'Donnell, A & McMullan, C 2009, Learning to Deal with Difference in the Workplace. in The Challenges of Peace: Research as a Contribution to Peace-Building in Northern Ireland. pp. 37-52.

    Learning to Deal with Difference in the Workplace. / Dickson, David; Hargie, Owen; O'Donnell, Aodheen; McMullan, Christel.

    The Challenges of Peace: Research as a Contribution to Peace-Building in Northern Ireland. 2009. p. 37-52.

    Research output: Chapter in Book/Report/Conference proceedingChapter

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    AU - Hargie, Owen

    AU - O'Donnell, Aodheen

    AU - McMullan, Christel

    N1 - Reference text: Bauer, T., Bodner, T., Erdogan, B., Truxillo, D. & Tucker, J. (2007) Newcomer adjustment during organizational socialization: A meta-analytic review of antecedents, outcomes, and methods, Journal of Applied Psychology, 92, 707-721. Berkowitz, A. (2004) The social norms approach: Theory, research, and annotated Bibliography. http://www.alanberkowitz.com/articles/social_norms.pdf Brown, A. (1995) Organisational culture. London: Pitman Publishing. Connolly, P. & Keenan, M. (2000) Opportunities for all: Minority ethnic people's experiences of education, training and employment in Northern Ireland. Belfast: Northern Ireland Statistics and Research Agency. Connolly, P. & Keenan, M. (2001) The hidden truth: Racist harassment in Northern Ireland. Belfast: Northern Ireland Statistics and Research Agency. Connolly, P. & Khaoury, R. (2007) Whiteness, racism and exclusion in Northern Ireland: A critical race perspective, in C. Coulter and M. Murray (Eds.) Northern Ireland after the Troubles? A society in transition. Manchester: Manchester University Press. Cooper-Thomas, H. & Anderson, N. (2004) Newcomer adjustment: The relationship between organizational socialization tactics, information acquisition and attitudes, Psychology, 75, 423-437. Crail, M. (2007) Diversity training is not just about compliance, Personnel Today, 30th January. http://www.personneltoday.com/Articles/2007/01/30/39065/diversity-training-is-not-just-about-compliance.html Darby, J. (1986) Intimidation and the control of conflict in Northern Ireland. New York: Syracuse University Press. Dickson, D. & Hargie, O. (2006) Sectarianism in the Northern Ireland workplace, International Journal of Conflict Management, 17, 45-66. Dickson, D., Hargie, O. & Nelson, S. (2002) Relational communication between Catholics and Protestants in the workplace: A study of policies, practices and procedures. Jordanstown: University of Ulster. http://www.socsci.ulst.ac.uk./research/comms/reports/report1.pdf Dickson, D., Hargie, O. & Wilson, N. (2008) Communication, relationships, and religious difference in the Northern Ireland workplace: A study of private and public sector organizations, Journal of Applied Communication Research, 36, 128-160. Garavan, T. & Murphy, C. (2001) The co-operative education process and organisational socialisation: A qualitative study of student perceptions of its effectiveness, Education & Training, 43, 281-303. Hargie, O. & Dickson, D. (Eds.) (2004) Researching the Troubles: Social science perspectives on the Northern Ireland conflict. Edinburgh: Mainstream Press. Hargie, O., Dickson, D. & O’Donnell (2006) Breaking down barriers: Sectarianism, unemployment and the exclusion of disadvantaged young people from NI society. Jordanstown: University of Ulster. http://www.socsci.ulst.ac.uk./research/comms/communication/report.pdf Hargie, O. & Tourish, D. (Eds.) (2000) Handbook of communication audits for organisations. London: Routledge. Haski-Laventhal, D. & Bargal, D. (2008) The volunteer stages and transitions model: Organizational socialization of volunteers, Human Relations, 61, 67-102. Hughes, J., Campbell, A., Hewstone, M. & Cairns, E. (2007) Segregation in Northern Ireland, Policy Studies, 28, 33-53. Hughes, J. & Donnelly, C. (2002) Ten Years of social attitudes to community relations in Northern Ireland, in A. Gray, K. Lloyd, P. Devine, G. Robinson & D. Heenan (Eds.) Social attitudes in Northern Ireland: The eighth report. London: Pluto Press. Kundu, S. (2003) Workforce diversity status: A study of employees’ reactions, Industrial Management & Data Systems, 103, 215-226. McAleese, D. (2005) The use of self-disclosure in the transmission of organisational culture. University of Ulster: Unpublished PhD Thesis. Moorehead, G. & Griffin, R. (2001) Organizational behavior: Managing people and organizations. New York: Houghton Mifflin. Park, H. & Smith, S. (2007) Distinctiveness and influence of subjective norms, personal descriptive and injunctive norms, and societal descriptive and injunctive norms on behavioral intent: A case of two behaviors critical to organ donation, Human Communication Research, 33, 194-218. Saks, A. & Ashforth, B. (1997) Socialization tactics and newcomer acquisition, International Journal of Selection and Assessment, 5, 48-61. Taormina, R. (2008) Interrelating leadership behaviors, organizational socialization, and organizational culture, Leadership & Organization Development Journal, 29, 85-102. Trice, H. & Beyer, J. (1993) The Cultures of work organizations. Englewood Cliffs, NJ: Prentice-Hall. Van Maanen, J. & Schein, E. (1990) Toward a theory of organizational socialisation, in B. Staw & L. Cummings (eds.) (1990) Personality and organizational influence. London: JAI Press.

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    Dickson D, Hargie O, O'Donnell A, McMullan C. Learning to Deal with Difference in the Workplace. In The Challenges of Peace: Research as a Contribution to Peace-Building in Northern Ireland. 2009. p. 37-52