The concept of knowledge management (KM) has been introduced to organizations in various industries to improve their performance. In the construction and building sector, companies seek innovative concepts to cope with economic and competitive pressures and to deal with complex projects. Even with the lack of competitive environment, public organizations have also been introduced to KM to cope with tight budgets and to answer calls for improvement of services. In the case of Kuwait, issues such as loss of gained knowledge, repetition of mistakes and reinventing the wheel in dealing with problems can lead to preventable additional expenses and time wastage. Several IT and KM applications were introduced into facilities management (FM) and building maintenance (BM) services to improve the performance of organizations. This paper presents a methodology to implement KM concept into management of public maintenance departments in Kuwait. The objectives include investigating the current attitudes towards KM, mapping main organizational process for maintenance and lastly developing a KM system for public building maintenance. The main output of this paper is an outlined organizational process showing several opportunities for managing knowledge that will increase the effectiveness of BM process.
|Title of host publication||ARCOM 2010 - Proceedings of the 26th Annual Conference|
|Number of pages||10|
|Publication status||Published - 8 Sep 2010|
- building maintenance
- knowledge management
- public sector