Internal Communication Audits: A Case Study

Dennis Quinn, Owen Hargie

    Research output: Contribution to journalArticle

    19 Citations (Scopus)

    Abstract

    On 4 April 2002 the Police Service for Northern Ireland (PSNI) officially took over from the Royal Ulster Constabulary (RUC). This historic symbolic change of name arose from the Belfast Agreement, the subsequent Patten Commission and a long period of consultation and persuasion. Like so many UK police organisations the RUC had exhibited evidence that it recognised the need to address the issue of internal communications but had not been involved in any in-depth assessment of its internal communications, nor did it have a written internal communications strategy. The use of communication audits had also been limited. By applying a validated audit methodology, this paper examines the position internal communications had within the RUC. Using a triangulation approach, the research encompassed structured interviews, the international communication audit questionnaire, and a critical incident approach. The results showed a general dissatisfaction in respect of communication and specific dissatisfaction in relation to particular areas of the organisation. The implications of the findings for the fledgling PSNI and other police organisations are discussed in the context of the role of communication strategies.
    LanguageEnglish
    Pages146-158
    JournalCorporate Communications: An International Journal
    Volume9
    Issue number2
    Publication statusPublished - 2004

    Fingerprint

    Audit
    Internal communication
    Police
    Communication strategies
    Northern Ireland
    Communication
    Dissatisfaction
    Triangulation
    Persuasion
    International communication
    Methodology
    Structured interview
    Questionnaire
    Critical incidents
    Long period

    Cite this

    Quinn, Dennis ; Hargie, Owen. / Internal Communication Audits: A Case Study. In: Corporate Communications: An International Journal. 2004 ; Vol. 9, No. 2. pp. 146-158.
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    Internal Communication Audits: A Case Study. / Quinn, Dennis; Hargie, Owen.

    In: Corporate Communications: An International Journal, Vol. 9, No. 2, 2004, p. 146-158.

    Research output: Contribution to journalArticle

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