Interaction and service design of a virtual health hub for patients with cardiovascular disease

Kyle Boyd; Justin Magee; Aaron Peace

doi:10.1007/978-3-031-35992-7_2

Interaction and service design of a virtual health hub for patients with cardiovascular disease

Kyle Boyd
, Justin Magee
, Aaron Peace

Western Health & Socail Care Trust

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

119 Downloads (Pure)

Abstract

Interaction and Service Design research was applied to synthesise the complex issues associated with cardiac assessment. A design demonstrator prototype was produced to rationalise how a virtual assistant might enable objective assessments clinical assessment questioning and vital signs monitoring. This led to a concept design prototype called Heart Hub, developed from a telephone triage service for patients with cardiovascular disease.

Through a co-design framework and the positive design methodology, a series of user experience techniques were used including clinician contextual laddering video interview, user personas, empathy-journey mapping, user interviews and task analysis. Secondly, we will report on the various design phases from sketching, wireframes, high resolution mock-ups to prototypes. Lastly, we report on the challenges of working on design within a healthcare setting in times of public health crisis and the effects of that). This ongoing research demonstrates the application of design c to tackle wicked problems within a healthcare context.

Original language	English
Title of host publication	HCI International 2023 Posters
Subtitle of host publication	25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part II
Editors	Constantine Stephanidis, Margherita Antona, Stavroula Ntoa, Gavriel Salvendy
Pages	10-15
Number of pages	6
Volume	1833
Edition	1
ISBN (Electronic)	978-3-031-35992-7
DOIs	https://doi.org/10.1007/978-3-031-35992-7_2
Publication status	Published (in print/issue) - 24 Feb 2023
Event	HCI International 2023 - Denmark, Copenhagen, Denmark Duration: 23 Jul 2023 → 28 Jul 2023 https://2023.hci.international/

Publication series

Name	Communications in Computer and Information Science
Publisher	Springer
ISSN (Print)	1865-0929
ISSN (Electronic)	1865-0937

Conference

Conference	HCI International 2023
Abbreviated title	HCI 2023
Country/Territory	Denmark
City	Copenhagen
Period	23/07/23 → 28/07/23
Internet address	https://2023.hci.international/

Bibliographical note

Funding Information:
This work is part of a Design Exchange Partnership funded by AHRC (AH/W007827/1). We wish to thank staff from HSC (Western Health and Social Care Trust) for their support.

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Funding

Funding Information: This work is part of a Design Exchange Partnership funded by AHRC (AH/W007827/1). We wish to thank staff from HSC (Western Health and Social Care Trust) for their support. Publisher Copyright: © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being

Keywords

Cardiology
Cardiovascular Disease
Interaction Design
Service Design
User Experience
Co-design
Digital Healthcare

Access to Document

10.1007/978-3-031-35992-7_2

Interaction and Service Design of a Virtual Health Hub for Patients with Cardiovascular DiseaseAuthor Accepted Manuscript, 1.63 MB

Cite this

Boyd, K., Magee, J., & Peace, A. (2023). Interaction and service design of a virtual health hub for patients with cardiovascular disease. In C. Stephanidis, M. Antona, S. Ntoa, & G. Salvendy (Eds.), HCI International 2023 Posters: 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part II (1 ed., Vol. 1833, pp. 10-15). (Communications in Computer and Information Science). https://doi.org/10.1007/978-3-031-35992-7_2

Boyd, Kyle ; Magee, Justin ; Peace, Aaron. / Interaction and service design of a virtual health hub for patients with cardiovascular disease. HCI International 2023 Posters: 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part II. editor / Constantine Stephanidis ; Margherita Antona ; Stavroula Ntoa ; Gavriel Salvendy. Vol. 1833 1. ed. 2023. pp. 10-15 (Communications in Computer and Information Science).

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abstract = "Interaction and Service Design research was applied to synthesise the complex issues associated with cardiac assessment. A design demonstrator prototype was produced to rationalise how a virtual assistant might enable objective assessments clinical assessment questioning and vital signs monitoring. This led to a concept design prototype called Heart Hub, developed from a telephone triage service for patients with cardiovascular disease. Through a co-design framework and the positive design methodology, a series of user experience techniques were used including clinician contextual laddering video interview, user personas, empathy-journey mapping, user interviews and task analysis. Secondly, we will report on the various design phases from sketching, wireframes, high resolution mock-ups to prototypes. Lastly, we report on the challenges of working on design within a healthcare setting in times of public health crisis and the effects of that). This ongoing research demonstrates the application of design c to tackle wicked problems within a healthcare context. ",

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Boyd, K , Magee, J & Peace, A 2023, Interaction and service design of a virtual health hub for patients with cardiovascular disease. in C Stephanidis, M Antona, S Ntoa & G Salvendy (eds), HCI International 2023 Posters: 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part II. 1 edn, vol. 1833, Communications in Computer and Information Science, pp. 10-15, HCI International 2023, Copenhagen, Denmark, 23/07/23. https://doi.org/10.1007/978-3-031-35992-7_2

Interaction and service design of a virtual health hub for patients with cardiovascular disease. / Boyd, Kyle ; Magee, Justin; Peace, Aaron.
HCI International 2023 Posters: 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part II. ed. / Constantine Stephanidis; Margherita Antona; Stavroula Ntoa; Gavriel Salvendy. Vol. 1833 1. ed. 2023. p. 10-15 (Communications in Computer and Information Science).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Peace, Aaron

N1 - Funding Information: This work is part of a Design Exchange Partnership funded by AHRC (AH/W007827/1). We wish to thank staff from HSC (Western Health and Social Care Trust) for their support. Publisher Copyright: © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

PY - 2023/2/24

Y1 - 2023/2/24

N2 - Interaction and Service Design research was applied to synthesise the complex issues associated with cardiac assessment. A design demonstrator prototype was produced to rationalise how a virtual assistant might enable objective assessments clinical assessment questioning and vital signs monitoring. This led to a concept design prototype called Heart Hub, developed from a telephone triage service for patients with cardiovascular disease. Through a co-design framework and the positive design methodology, a series of user experience techniques were used including clinician contextual laddering video interview, user personas, empathy-journey mapping, user interviews and task analysis. Secondly, we will report on the various design phases from sketching, wireframes, high resolution mock-ups to prototypes. Lastly, we report on the challenges of working on design within a healthcare setting in times of public health crisis and the effects of that). This ongoing research demonstrates the application of design c to tackle wicked problems within a healthcare context.

AB - Interaction and Service Design research was applied to synthesise the complex issues associated with cardiac assessment. A design demonstrator prototype was produced to rationalise how a virtual assistant might enable objective assessments clinical assessment questioning and vital signs monitoring. This led to a concept design prototype called Heart Hub, developed from a telephone triage service for patients with cardiovascular disease. Through a co-design framework and the positive design methodology, a series of user experience techniques were used including clinician contextual laddering video interview, user personas, empathy-journey mapping, user interviews and task analysis. Secondly, we will report on the various design phases from sketching, wireframes, high resolution mock-ups to prototypes. Lastly, we report on the challenges of working on design within a healthcare setting in times of public health crisis and the effects of that). This ongoing research demonstrates the application of design c to tackle wicked problems within a healthcare context.

KW - Cardiology

KW - Cardiovascular Disease

KW - Interaction Design

KW - Service Design

KW - User Experience

KW - Co-design

KW - Digital Healthcare

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A2 - Antona, Margherita

A2 - Ntoa, Stavroula

A2 - Salvendy, Gavriel

T2 - HCI International 2023

Y2 - 23 July 2023 through 28 July 2023

ER -

Boyd K , Magee J, Peace A. Interaction and service design of a virtual health hub for patients with cardiovascular disease. In Stephanidis C, Antona M, Ntoa S, Salvendy G, editors, HCI International 2023 Posters: 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part II. 1 ed. Vol. 1833. 2023. p. 10-15. (Communications in Computer and Information Science). doi: 10.1007/978-3-031-35992-7_2

Interaction and service design of a virtual health hub for patients with cardiovascular disease

Abstract

Publication series

Conference

Bibliographical note

Funding

UN SDGs

Keywords

Access to Document

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Cite this