Interaction and service design of a virtual health hub for patients with cardiovascular disease

Kyle Boyd, Justin Magee, Aaron Peace

Research output: Contribution to conferencePosterpeer-review


Interaction and Service Design research was applied to synthesise the complex issues associated with cardiac assessment. A design demonstrator prototype was produced to rationalise how a virtual assistant might enable objective assessments clinical assessment questioning and vital signs monitoring. This led to a concept design prototype called Heart Hub, developed from a telephone triage service for patients with cardiovascular disease.

Through a co-design framework and the positive design methodology, a series of user experience techniques were used including clinician contextual laddering video interview, user personas, empathy-journey mapping, user interviews and task analysis. Secondly, we will report on the various design phases from sketching, wireframes, high resolution mock-ups to prototypes. Lastly, we report on the challenges of working on design within a healthcare setting in times of public health crisis and the effects of that). This ongoing research demonstrates the application of design c to tackle wicked problems within a healthcare context.
Original languageEnglish
Number of pages6
Publication statusUnpublished - 24 Feb 2023
EventHCI International 2023 - Denmark, Copenhagen, Denmark
Duration: 23 Jul 202328 Jul 2023


ConferenceHCI International 2023
Abbreviated titleHCI 2023
Internet address


  • Cardiology, Cardiovascular Disease, Interaction Design, Service Design, User Experience, Co-design, Digital Healthcare


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