Interaction and service design of a virtual health hub for patients with cardiovascular disease

Kyle Boyd, Justin Magee, Aaron Peace

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Interaction and Service Design research was applied to synthesise the complex issues associated with cardiac assessment. A design demonstrator prototype was produced to rationalise how a virtual assistant might enable objective assessments clinical assessment questioning and vital signs monitoring. This led to a concept design prototype called Heart Hub, developed from a telephone triage service for patients with cardiovascular disease.

Through a co-design framework and the positive design methodology, a series of user experience techniques were used including clinician contextual laddering video interview, user personas, empathy-journey mapping, user interviews and task analysis. Secondly, we will report on the various design phases from sketching, wireframes, high resolution mock-ups to prototypes. Lastly, we report on the challenges of working on design within a healthcare setting in times of public health crisis and the effects of that). This ongoing research demonstrates the application of design c to tackle wicked problems within a healthcare context.
Original languageEnglish
Title of host publicationHCI International 2023 Posters
Subtitle of host publication25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part II
EditorsConstantine Stephanidis, Margherita Antona, Stavroula Ntoa, Gavriel Salvendy
Number of pages6
ISBN (Electronic)978-3-031-35992-7
Publication statusPublished (in print/issue) - 24 Feb 2023
EventHCI International 2023 - Denmark, Copenhagen, Denmark
Duration: 23 Jul 202328 Jul 2023

Publication series

NameCommunications in Computer and Information Science
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


ConferenceHCI International 2023
Abbreviated titleHCI 2023
Internet address

Bibliographical note

Funding Information:
This work is part of a Design Exchange Partnership funded by AHRC (AH/W007827/1). We wish to thank staff from HSC (Western Health and Social Care Trust) for their support.

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.


  • Cardiology
  • Cardiovascular Disease
  • Interaction Design
  • Service Design
  • User Experience
  • Co-design
  • Digital Healthcare


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