TY - GEN
T1 - Integration of case based retrieval with a relational database system in aircraft technical support
AU - Allen, Jonathan R C
AU - Patterson, David W R
AU - Mulvenna, Maurice D.
AU - Hughes, John G.
PY - 1995/1/1
Y1 - 1995/1/1
N2 - Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.
AB - Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.
UR - http://www.scopus.com/inward/record.url?scp=84947789419&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84947789419
SN - 3540605983
SN - 9783540605980
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 1
EP - 10
BT - Case-Based Reasoning Research and Development - 1st International Conference, ICCBR-1995, Proceedings
A2 - Veloso, Manuela
A2 - Aamodt, Agnar
PB - Springer
T2 - 1st International Conference on Case-Based Reasoning, ICCBR 1995
Y2 - 23 October 1995 through 26 October 1995
ER -