Integration of case based retrieval with a relational database system in aircraft technical support

Jonathan R C Allen, David W R Patterson, Maurice D. Mulvenna, John G. Hughes

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    11 Citations (Scopus)

    Abstract

    Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.

    Original languageEnglish
    Title of host publicationCase-Based Reasoning Research and Development - 1st International Conference, ICCBR-1995, Proceedings
    EditorsManuela Veloso, Agnar Aamodt
    PublisherSpringer
    Pages1-10
    Number of pages10
    ISBN (Print)3540605983, 9783540605980
    Publication statusPublished - 1 Jan 1995
    Event1st International Conference on Case-Based Reasoning, ICCBR 1995 - Sesimbra, Portugal
    Duration: 23 Oct 199526 Oct 1995

    Publication series

    NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
    Volume1010
    ISSN (Print)0302-9743
    ISSN (Electronic)1611-3349

    Conference

    Conference1st International Conference on Case-Based Reasoning, ICCBR 1995
    CountryPortugal
    CitySesimbra
    Period23/10/9526/10/95

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  • Cite this

    Allen, J. R. C., Patterson, D. W. R., Mulvenna, M. D., & Hughes, J. G. (1995). Integration of case based retrieval with a relational database system in aircraft technical support. In M. Veloso, & A. Aamodt (Eds.), Case-Based Reasoning Research and Development - 1st International Conference, ICCBR-1995, Proceedings (pp. 1-10). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 1010). Springer.