Influences on Outsourcing and Outcomes: Insights from the Telecommunications Industry

Donna Marshall, Ronan McIvor, Richard Lamming

Research output: Contribution to journalArticle

37 Citations (Scopus)

Abstract

This paper presents findings from an analysis of the experiences of three UK telecommunications companies that have embarked upon extensive outsourcing. Transaction cost economics and the resource-based view were used to derive a theoretical framework to determine the key influences on the outsourcing process and the outsourcing outcomes in the three case companies. The findings have shown that those companies that developed collaborative relationships with their suppliers achieved higher levels of success with outsourcing. The findings challenge some of the prescriptions of transaction cost economics in relation to outsourcing, particularly in the area of inter-organisational collaboration. The findings have also challenged the value of the core/non-core logic as a basis for outsourcing. Furthermore, the research has identified the influence of political motivations on outsourcing as an important area for further research.
LanguageEnglish
Pages245-260
JournalJournal of Purchasing and Supply Management
Volume13
Issue number4
DOIs
Publication statusPublished - 2007

Fingerprint

Telecommunications industry
Outsourcing
Transaction cost economics
Collaborative relationships
Suppliers
Inter-organizational collaboration
Prescription
Resource-based view
Logic
Telecommunications
Theoretical framework

Keywords

  • outsourcing
  • resource-based view
  • transaction cost economics
  • core competence
  • telecommunications

Cite this

Marshall, Donna ; McIvor, Ronan ; Lamming, Richard. / Influences on Outsourcing and Outcomes: Insights from the Telecommunications Industry. 2007 ; Vol. 13, No. 4. pp. 245-260.
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Influences on Outsourcing and Outcomes: Insights from the Telecommunications Industry. / Marshall, Donna; McIvor, Ronan; Lamming, Richard.

Vol. 13, No. 4, 2007, p. 245-260.

Research output: Contribution to journalArticle

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